9 years of professional experience related to Telecom industry , Service Delivery , Insurance industry , sales and Marketing , cross selling and Customer Support Operation.
Sale and purchase of oil
Sale and purchase of lubricants
Stock management
Execution of Point of sales system in the central region by which customers can buy the insurance online.
Planning and introduction to online Web based insurance application to the bankers and company staff
Executing the training sessions of POS system in all the 12 banks throughout the region.
Installation of insurance booth (distribution Channel ) in the Govt and private hospitals & NGOs
Working on research project of TELCO the mobile based insurance to potential clients.
Monitoring and reshaping the sales process with the online web based system in Bank Al-Falah , Barclays bank , NIB bank , Askari bank , MCB bank , UBL bank , Faysal bank , Allied bank , Bank of Punjab. Standard chartered bank and J S bank .
Coordinating with Barclays Bank, Bank Alfalah, Askari Bank as product partner.
Assisting the bank staff with selling techniques of the insurance product at bank platform
Arranging and executing the training sessions in the branches as per requirements.
Monitoring the quality sales and compliance issues and maintaining strong business relationship with banks.
Achieving the given targets from the designated banks on annually bases.
Achieved and completed three sales overseas conventions to SOUTH AFRICA, THAILAND & NEPAL.
Involved in the strategic planning to increase sales on monthly bases.
Managing the sales team of Bancassurance sales consultants..
Completed a sales target of 38 Million in 2011, 28 Million in 2010, 18 Million 2010
Effective selection and management of suppliers support lean manufacturing processes.
Efficient transportation & distribution practices bolster marketing campaigns.
Timely customer communication and technology-enabled visibility
Monitor product flows and collaboratively respond to potential delivery problems.
Engaged in every facet of the business process planning, purchasing, production, transportation, storage & distribution, customer service.
Monitoring and planning the routing procedure of inventory to all over Pakistan.
Working on project of LDI WiMax for Internet ,Voice and Multimedia
Handling the customer queries on different calling cards as ARY ,VIVA, Telefast and Value
Providing the initial screening on Wateen 1919 services through Auto dialer.
Managing the CS team of 50 people and train them about Wateen products as Wimax, HFC and VSAT.
Supervising the team with their quality parameters on daily bases to provide the excellent customer service.
Managing the compliant work flow through complaint support department for the company.
Conducting daily refreshers to maintain the quality and to work on the administrative issues.
Managing daily workforce on rooster duties with their shift timings.
Hiring CS personal as per contact centre operational requirements and conducting test & interviews.
Worked in a launching team of Warid Telecom Pvt Limited.
Handling the customer issues and providing initial screening to their questions.
Handling inbound & outbound calls to support the need of diverse customers.
Registering the complaints and to ensure that they should be resolved in timely manner.
Providing the information on services and facilities.
Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
Corporate Client Services
Providing location for new sites to the clients.
Monthly maintenance contracts.
Providing billboards and sites on rental basis.