概要

I am highly skilled Customer Service Specialist with over 12 years of diversified experience in the Customer Service Industry. I have been assisting U.S. and Australian customers. I was trained at a large Call Center in the United States and served as Director Operations for 7 years. Established history of cultivating and maintaining successful professional contacts and relationships. Superior account management of a client base ranging from SMB to Fortune 500.

Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Director, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.


Excellent customer service skills.

Exceptional telephone etiquette.

Specialties: Consultative Solution Selling C-Level Prospecting Closing Strategic Planning Lead Generation & Qualification Relationship Building Contract Negotiation Product & Service Development Market Research Presentations Account Management Customer Service Cross Selling CRM

技能

熟练 Quality Assurance
熟练 Cisco
熟练 Client Support
熟练 CRM Command
熟练 Customer Analysis
熟练 ECO Engineering
熟练 Excellence Standard
熟练 IBM
熟练 NCR
中级 Sales Leadership Training
熟练 Software Quality Management
熟练 Teradata
熟练 The International Customer Service Standard
熟练 الالتزام بخدمة العملاء

语言

中级 旁遮普语
中级 阿拉伯语
熟练 乌尔都语
熟练 英语

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