概要

I carry action oriented & result focused professional experience in the Customer Care & People Management having a tenure of 9 years. This experience has equipped me with multiple skills like Coordination, Forecasting, Innovation for Resolution, People Management and with Analytical skills. I with my team have always been among the Top Performers. Driven by new challenges & desire to be successful in all endeavors. 


项目

NPS

工作经历

公司标识
Administrative Coordinator
Logistic Mode (Pvt) Ltd
Dec 2019 - Dec 2021 | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Managed support services and ensured smooth operations
·         On boarded corporate clients and delivered orientations
·         Facilitated for corporate meetings
·         Handled complaints & queries of corporate clients
·         Arranged visas, air ticketing and hotel bookings
·         Drafted agency agreements
·         Prepared sales reports and supported sales operations
·         Over seen expense reimbursements for employees
·         Ensured required regulatory licenses and their periodic renewals as per business requirements

公司标识
Admin Coordinator
Ittehad Textiles
Sep 2018 - Sep 2019 | Lahore, Pakistan

·         Recruited and trained selected personnel, allocated responsibilities and office space
·         Streamlined assets management and inventory of office supplies
·         Maintained healthy, hygienic & creative work environment by efficient housekeeping & janitorial services throughout the premises
·         Overseen facilities, maintenance activities and tradespersons (e.g. electricians, plumbers)
·         Monitored aspects of patrolling, checking, CCTV monitoring, communications and investigations for the safety and security of the organization
·         Accessed staff performance and provided coaching and guidance to ensure maximum efficiency
·         Liaison with other entities of the Ittehad Group and with Vendors
·         Ensured the smooth and adequate flow of communication & efficient use of resources throughout the organization

公司标识
Research Officer
Mobilink GSM (PMCL)
Jul 2013 - Jun 2016 | Lahore, Pakistan

·         Interacted with customers and obtained feedbacks for the organization
·         Handled customer complaints and queries for resolution
·         Organized trainings for team to enhance job related skills
·         Maintained team performance for annual appraisals
·         Effectively executed policies & procedures within team
·         Assisted technical teams in their design and development tasks
·         Successfully conducted team meetings weekly /monthly and addressed critical quires

公司标识
Administrator
The Lahore Lyecum School System
May 2010 - Apr 2013 | Lahore, Pakistan

School Administration

学历

University of Education
硕士, 工商管理硕士学位, Mba‎
Marketing
CGPA 3.2/4
2014
University of the Punjab
学士, 贸易学士, B.com‎
Commerce
等级 A
2010
Lahore College for Women University
中级/A级, 计算机科学学生, Ics‎
Computer Science
等级 B
2008
Adabistan e soophia higher secondary school lahore
大学入学/0级, 科学, Matriculation‎
Computer Science
等级 A
2006

技能

熟练 360 Recruitment
熟练 Admin Assistantce
熟练 Admin Tasks Handling
熟练 Administration Knowledge
熟练 Administration Tasks
熟练 Administrative Tasks
熟练 Admission Handling
熟练 Aesthetic Procedures Knowledge
熟练 AutoCAD 
熟练  Talent Acquisition
熟练 Claasroom Management
熟练 Client Relationship Management
熟练 Computer Proficient
熟练 Configuring Software
熟练 Conservation Awareness
熟练 Cooordination Skills
熟练 Customer Service Skills
熟练 Customized Adaptation
熟练 Documents Maintenance Skills
熟练 Effective Communication Skills
熟练 Employee Relations Management
熟练 Fluent in Emglish
熟练 Front Office Support
熟练 Handling Assignments
中级 HR Management
中级 HR Policy Formulation
熟练 HR Values
中级 Human Resource Planning
熟练 Japanese & Korean Language Proficiency
熟练 Leave Administration
熟练 Legal Affairs Management
熟练 Legal Documents Management
熟练 Marketing Skills
熟练 MIT Knowledge
熟练 Monthly Reconciliations
熟练 Office Equipment Maintenance
熟练 Operations Responsibilities
熟练 Operations Tasks Management
熟练 Payroll Management
熟练 Persuasion Customer
熟练 Product Knowledge
熟练 Project Management Inter Department Co
熟练 Record Keeping
熟练 Schedule Appointment
熟练 Security Principles
熟练 Staff Management
熟练 Staff Manegment
熟练 Teaching
熟练 Teaching Skills
熟练 Ticket Checking

语言

熟练 乌尔都语
熟练 英语