I carry action oriented & result focused professional experience in the Customer Care & People Management having a tenure of 9 years. This experience has equipped me with multiple skills like Coordination, Forecasting, Innovation for Resolution, People Management and with Analytical skills. I with my team have always been among the Top Performers. Driven by new challenges & desire to be successful in all endeavors.
· Recruited and trained selected personnel, allocated responsibilities and office space
· Managed support services and ensured smooth operations
· On boarded corporate clients and delivered orientations
· Facilitated for corporate meetings
· Handled complaints & queries of corporate clients
· Arranged visas, air ticketing and hotel bookings
· Drafted agency agreements
· Prepared sales reports and supported sales operations
· Over seen expense reimbursements for employees
· Ensured required regulatory licenses and their periodic renewals as per business requirements
· Recruited and trained selected personnel, allocated responsibilities and office space
· Streamlined assets management and inventory of office supplies
· Maintained healthy, hygienic & creative work environment by efficient housekeeping & janitorial services throughout the premises
· Overseen facilities, maintenance activities and tradespersons (e.g. electricians, plumbers)
· Monitored aspects of patrolling, checking, CCTV monitoring, communications and investigations for the safety and security of the organization
· Accessed staff performance and provided coaching and guidance to ensure maximum efficiency
· Liaison with other entities of the Ittehad Group and with Vendors
· Ensured the smooth and adequate flow of communication & efficient use of resources throughout the organization
· Interacted with customers and obtained feedbacks for the organization
· Handled customer complaints and queries for resolution
· Organized trainings for team to enhance job related skills
· Maintained team performance for annual appraisals
· Effectively executed policies & procedures within team
· Assisted technical teams in their design and development tasks
· Successfully conducted team meetings weekly /monthly and addressed critical quires
School Administration