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概要
Dear Hiring Manager
I am writing to express my interest in this position role at your company. With a diverse background in IT and a proven track record of successful system administration, network management, and technical support, I am eager to contribute my skills and expertise to your team.
Throughout my career, I have demonstrated proficiency in various areas that directly align with the responsibilities of the role:
- Utilizing RMM Remote Management and Monitoring tools like N-Able for efficient system oversight and optimization.
- Managing ticketing systems, such as Repairshopr, to track and address technical issues promptly.
- Taking charge of system maintenance, configuration, and reliable operation across diverse platforms, including computer systems, network servers, and virtualization environments.
- Leading the installation, upgrading, and integration of computer components, software, and automation processes to enhance system efficiency.
- Employing strong diagnostic skills to troubleshoot hardware and software errors, documenting issues, prioritizing tasks, and providing effective resolutions.
- Successfully implementing VoIP solutions to extend and enhance communication capabilities, improving user access and mobility.
- Conducting system administration on Open Source Platforms, including DNS, DHCP, Active Directory, Group Policy, and more.
- Ensuring the security and reliability of systems through proper configuration, maintenance, and proactive troubleshooting.
- Demonstrating proficiency in HUAWEI eNSP Simulator and CISCO Packet Tracer, along with expertise in routing protocols, VLANs, NATing, and IPv6.
- Providing exceptional support as an IT freelancer across a range of technical tasks, including troubleshooting, installation, documentation, and remote assistance.
My ability to work collaboratively within cross-functional teams, along with my commitment to clear communication, aligns with your organisation's values of innovation and customer satisfaction.
Thank you for considering my application. I have attached my resume for your review. I am excited about the opportunity to contribute my skills to your company and would welcome the chance to discuss further how my experiences align with your team's needs.
Sincerely,
Javed Qaimkhani
项目
工作经历
IT System Administrator
RMM Remote Management and Monitoring (N-Able)
Ticketing System (Repairshopr)
responsible for the maintenance, configuration, and reliable operation of computer systems, network servers,
and virtualization.
Install and upgrade computer components and software, manage virtual servers, and integrate automation
processes.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions,
prioritizing problems, and assessing the impact of issues.
Provide documentation and technical specifications to IT staff for planning and implementing new or upgraded IT
infrastructure.
Perform or delegate regular backup operations and implement appropriate processes for data protection,
disaster recovery, and failover procedures.
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related
equipment problems are resolved in a timely manner with limited disruptions.
responsible for capacity, storage planning, and database performance.
Transmission Engineer
Implementing SDH and DWDM.
Network assurance, fault handling & troubleshooting to ensure smooth services.
Routine maintenance of transmission network equipment.
Maintaining and Supporting of data networks and that of optic fiber networks (test for degradation and breaks)
Providing technical support on transmission equipment and preventive maintenance.
Making visibility of NE’s on NMS by adding inbound/outbound DCN.
Compiling regular network performance reports and other reports as required internally and by the customers.
Responsible for technical support like Alarm clearance after activity.
NE Version Upgrade project on CMPAK
Performed acceptance tests like wavelength measurement, OSNR, SMSR, and receiver sensitivity using OSA
(optical spectrum analyzer).
The delivery and installation of systems and performed commissioning of SDH and DWDM network.
Server Administrator VoIP
System administration of open-source platforms
Implementation of VoIP (Voice over IP) to extend an old PBX to an IP PBX to increase user access with mobility.
Installation/configuration of DEA Enterprise VoIP infrastructure
Troubleshoot/upgrade/maintain VoIP infrastructure and VoIP end-user devices
Review and develop future VoIP changes/requests
Responsible for performing tasks such as creating and deleting extensions on various Elastix Servers on demand.
Connectivity with Old-PBX with IP-PBX
Using Gateway, trunk for smooth connectivity of the system.
Elastix server for inbound and outbound dialing on
Creating and modifying user accounts in Active Directory
Clear and effective communication across all mediums.
Make sure the connectivity and dialing of the system are changed from OLD-PBX to IP-PBX. (Analog Phones to IP
phones, IP phones to Softphones, Softphones to Analog Phones.).
Demonstrate the ability to translate end-user problem statements into actionable solutions while upholding
company standards and policies.
Supervising the administration of systems and servers related to the network to ensure the availability of services
to authorized users.
Provide L1 and L2 support.
IT Support Engineer
maintenance of computers- relations with suppliers- coaching a junior Ice Hockey team (10 hours/
week)Responsible for networking, design, installation and maintenance services. Supporting users and network
administrators over the telephone and by email.
Networking and providing support for Windows.
Configuration and testing of any new hardware and software.
To help with installs, deployment, and troubleshooting. Management of the daily data backup and retrieval
scheme.
Installing and operating Windows desktop and server operating systems.
Training new employees.
Assistance with training of staff and compiling procedural documentation. Assisting the network manager with
support requests.
Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance
with company procedures.
Network Printer.
Installation of OS, Standard Software’s, Printers, Scanner, PC Peripheral.
Diagnose, Troubleshoot Desktop and Laptops, Assembling, replacing defective parts
Repairing of Basic Printers and Scanners
Email (New Account, Backup, Import and Export, Troubleshooting outlook) Security (Data backup, Windows
Security Updates, Antivirus)
IP Cameras Installation, Configuration.
PBX System (New Extension, Diagnose & Troubleshooting of Line)
IT Asset Management (New Asset, Asset Transfer, Proper Updating, Codes Maintenance, Asset Remotely (Any
desk, Team-viewer, Remote PC)
