Identify, develop and implement initiatives to reduce cost, add value, increase control and enhance performance
Implement best practices to ensure the overall success of services provided to clients
Responsible for product service delivery, providing day-to-day operational leadership to staff and third-party service providers
Monitor BAU performance
Ensure staff have appropriate documentation for roles and responsibilities to perform the duties of the product
Serve as a partner for the vendor management strategy and selection and other key supplier management activities
Identify process improvement and re-engineering delivery opportunities and develop execution plans in partnership with GS&T Program Office.

I have worked with ABL consumer finance, consumer personal banking group, karachi in the capacity of Recovery Collection Officer and performed major duties.
1. To control the delinquency of the given bucket as per bench mark.
2. Take daily reports form each collector.

To control the delinquency of the given Bucket as per describe bench mark.
To take daily report, from each collector.
Implementation of the collection policy, instructed by the Chief Manager Collection.
Prepare call report on a daily basis and an activity report on a weekly basis for the management.
To ensure maximum utilization of accounts and to make best efforts to develop efficiency.
Ensure punctuality and strict adherence to office discipline.
To obtain high level of contact ratio and increase efficiency proper calling update customer new contact if any.
Focus to collection total minimum payment.
To minimize flows into next bucket.
Maintain high service standards while dealing with a client.
To make initial contact with the customer through Telephone calls and inform the customer about the Minimum payment afterward keeping a strong follow up for the promises taken from these customers.
To forward the change of address issues on time and guide customer for the changing their shifted address for record.
Providing an update to supervisor for difficult customer, i.e. skip no contacts and refused to pay.
To minimize the collection expense at their best.
Monthly reconciliation of cash collected by field collector.
Improvement in the spoken and written communication skills.
Maintain excellent interpersonal relationship with the peers and colleagues.

As a computer operator I am fully aware of MS Office suit, for the work smooth independently.
Data entry expertise.

NEXUS GREEN Philips Sole Institutional Distributor of PakistanDec 2003 to Dec 2005
Asst. Accountant Service Coordinator

Job Descriptions

Preparing appointment letters, quotations. Sales purchase letters etc to sales companies and distributors. Responsible for maintaining project corresponding letters, faxes reports and manage filling system. Maintained the daily data.
Handling all Accounting data Manually with sales tax cum payment challan on monthly basis, yearly income tax, vouching, ledger, monthly expenses records Monthly Rebate calculation, Salaries vouchers. Recovery statement on daily basis. Expense sheet on monthly basis. Sales purchase calculation on daily, monthly yearly basis, Profit loss statement. Petty cash on daily basis, on system. Monthly register work in sales, purchase stock register. Making bills vouchers. Input output tax records with challan.
Was responsible to attend Quires from the sales companies, giving approvals for accepting transaction through fax Email and to assure no beyond limit.

To look after Inventory Receiving, Date Entry, Invoicing, and Issuance Stocktaking other related Tasks.
Searching on internet Emails for business correspondence.
Dealing and coordinating with foreigners for sales purchase matter via net.


WORKS-SHOP

2-days work-shop on WRITTING SKILLS, held at the Allied Bank Training Center MDC Karachi, Pakistan on the 22ndand 23rd of APRIL 2009.
2-days work-shop on DEBT COLLECTION, held at the Allied Bank Training Center MDC Karachi, Pakistan on the 29th and 30th of December 2008.
2-days works-shop on SALES EFFECTIVENESS AND SERVICE EXCELLENCE, held at the Allied Bank Training Center MDC Karachi, Pakistan on the 3''' and 4h of October 2007.
3-days works-shop on MICROSOFT OFFICE held at the Allied Bank Training Center MDC Karachi, Pakistan on the 3rd, 4th and 5th of August 2001.


ACHIEVEMENTS

Best Performer of the Year 2009 and received a Best Performer Certifica