Maintaining all the Employees Office Record, office files Office Management, Accounts Files Works, etc.(Administrative Task)
Maintaining all Computerized Booking Keeping in Quick Books Software.
Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable).
Responsible for maintaining the accounts receivable aging for certain customers, receiving incoming customer payments, entering cash receipts and completing bank deposits.
Communicating with customers (verbally, via email, letter or fax) to reconcile customer accounts. Communications will involve requesting past due payments and clarifying charge-backs, deductions, and allowances.
Help in maintaining Staff Salaries(Both administrations and sales staff)
Compiled and reviewed monthly physical inventory report for valuation and U.O.M.
Reconciled inventory receipts to the general ledger on monthly basis.
Assist and coordinate in Tax and Audit related matters.

Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs monitors of customer care email responses.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders and managers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.

Delivered world class customer service to customers who called into the call center.
Built customer satisfaction and loyalty by providing best customer service.
Provided timely and effective resolution to a range of customer queries related to the product/ service.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike with positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustment and credit.
Increase the customer experience by providing information on new products, rate plans and services through up selling opportunities.
Escalating customer’s complaints to concern departments and maintaining assigned KPI’s with at least 100% quality.
To ensure that all the information is communicated timely and effectively to the relevant channels.
Perform in-depth study and build strong understanding of assigned key performance indicators.
Manage key business communications with vendors, business partners, corporate Clients, Corporate account managers and internal teams such as Customer care, Business Centers, helplines, Outbound teams etc. Communicating with different departments like franchises, technical, operations and finance to get consumer concerns and issues rectified within the provided time line.
Completing and managing the assigned tasks and workload timely to meet the deadlines and assigned targets.
Overseeing the Quality of my team and maintaining it by conducting team sessions and refreshers.
Maintaining my assigned KPI’s as well as keeping my Quality stats as per company’s requirement and benchmark.
Preparation and conducting product knowledge exams to keep myself and my team up to date for both Quality and Standards.
Conducting call listening sessions to identify and rectify the issue creating problem in the quality of services and productivity leakages.