 Inspecting shipment’s packaging and service area and weight to apply appropriate service charges.
 Booking Data and Physical Shipment’s reconciliation.
 Generation of Load Sheet before end of day.
 Making booked COD shipments available well in time for regular line haul connection.
 Arrange and follow-up for Pickup delivery van.
 Receiving & Resolution of pending reasons, through customer and network coordination at customer’s premises.
 Providing booking, transit, delivery and pending information of customer shipment instantly.
 Resolve day to day service related issues at customer site.
 Close coordination with customer service desk and network.
 Providing and submitting monthly customer feedback forms.
 Provide daily reports on shipments through COD Portal, if required.
 Ensure Project staff’s outlook/ appearance and systems.
 Prepare regular COD Business analysis.
 Keep an eye on business share and update sales for counter action.
 Facilitate customers on their weekly reconciliation, close coordination with accounts, finance and IT.
 Coordinate with E-retail monitoring desk to track shipments or update status of any shipment.
 Coordinate with customers in verifying the reason for Return shipments.
 Coordinate with business development manager to resolve remaining issues of customers on a proactive basis.