Design and update job description
Source potential candidates from various online channels (e.g.social media and professional platforms.Craft recruiting emails to attract passive candidates
Screening coming resumes and application forms
Interview candidates (viaphone, video and in-person)
Prepare and distribute assignments and numerical,language and logical reasoning tests
Advertise job openings on the company's careers page,socialmedia, job board and internally.
Provide shortlists of qualified candidates to hiring managers.
Send Job offer emails and answer questions about compensation and benefits
Monitor Key metrics,including time-to-fill,time-to-hire and source of hire
Participate In Job Fairs andHosting-house recruitment events
Collaborate with managers to Identify future hiring needs.

Responsibilities:


Maintain and develop internal support and call center quality standards.
Review a subset of support agents conversations.
Assess support interactions based on internal standards.
Accompany evaluations with meaningful and constructive feedback.
Discuss and explain feedback in regular meetings.
Analyze all customer service metrics (e.g.,FRT, ART, Knowledge, Understanding, Grammar, etc.)and how the support team’s performance affects those KPIs.
Assist QA team in how to improve agents performance with specific instructions and
constant support.
Participate in calibration sessions to maintain consistency in internal evaluations.
Positively contribute to team culture.

Managing overall operations work from australia.
Preparing timesheet every fortnight on the pay day.
Keeping record of overall compliances for the security guards.
Managing overall H.R. related issues for the security guards hiring , firing and salaries related issues.
Sending monthly reports to the Rebel Sports and H&M clothing brands to the management.
Direct Client dealing via phone calls and e-mails.
Providing security guards at different locations throughout Australia.
Having extensive experience of running a control room in lahore as in BOP and providing overall the needs to permanent clients is Australia like famous retail outlets H&M clothing , Rebel Sports and ALDI construction sites and for the casual and weekends sites and shifts.
Managing a team in lahore back office for Vibrant Security Services
Managing and assigning the shift rosters to the respective team and security guards in australia.

Dealing communicate globally european, asian, central asia and middle east with all the clients for Search Engine Optimization services for their websites via E-Mails, Skype, Watsap and FaceBook. Having extense knowledge and working in CRM system. Advising the clients for their website to optimize and analyze to be on top google ranking. Sending payment links via CRM software and advising the clients about the next strategies for their domain registration with Semalt.

Undertake review of all BAU Credit Card applications / Instant Money applications / SPCL Applications received from PB Credit for processing.
· Assess Credit Applications sourced as per Pre- approved lists and ensure that it confirms to the criteria for Pre- Approved Cards. Forward applications complete in all respects to Card Risk Superiors.
· Forward all Applications pending for documents / information with relevant updates to New Accounts Units for updating in the system.
· Assess limit increase, upgrade / downgrade requests, renewals
· Ensure completeness and correctness of documents as per Cards PPG.
Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
· Handling of enquiries from phone banking, DSA and Branches regarding status of applications.
· Ensure adherence to service standards as set out in the service level agreement.
· Channel feedback on credit policies , target segment, quality of applications received, and deviations of policy change.
· Processing Rak Elite, SME ,RAK Select customers based on the basis of Average balances.
· Handling Secured Card application FD of all banking customers.
· Ability to apply good analytical skills while reviewing card applications and establish their suitability against credit policy.
· Ability to identify fraud applications, and take necessary steps to protect Bank's interests.
Ability to handle exceptional processess / large volume of business and maintain service quality.
Work closely with all staff in Card Operations and Central operations (COPS) to ensure smooth process and feedback.
· Preparations and submissions of all DLS reports to the superiors in COPS department.
· Address any internal / external audit findings/ recommendations
· Checking of information in (WORLD CHECK, BO REPORTS and CENTRAL BANK CHECK) to safeguard bank and keep upto-date of Critical Customer informations.

. Customer service surveys and customer service auditing in various branches and different departments of banks, major outlets and famous brands.
. Customer service auditing of government authorities (I.e. economic department, Abu Dhabi and Dubai chamber of commerce and industry and AEWA ( Abu Dhabi Electricity and Water Authority).
. Preparation and submission and survey reports and auditing reports online.
. Coordination with project analysts.