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概要
Seeking to get acquired in a result oriented company that seek an ambitious and career conscious individual where acquired skills and education will be utilized.
项目
工作经历
CMC(FTTH)
· Currently working in FTTH Team.
· Handling Activation and Installation requests for FTTH new connections.
· Maintain Daily Tracker of FTTH new connections.
· Handling FTTH complaints at Level 1 and performing initial troubleshooting.
· Working as a Liaison between sale and technical team.
· Reporting of FTTH operational issues to different teams and follow-up for the resolution.
· Timely updates the Information regarding network Outages.
· Answer the query to corporate clients, RM’S& KAM’s Over the Email.
CSO-CC
1)Provides assistance via Calls to the customers with their questions, issues, and any other query.
2)Maintain service level.
