• Digital Transformation: Spearheaded the bank\'s digital transformation journey by implementing new technologies and processes across branch banking, centralized operations, cash management, and customer service.
• Operational Excellence: Championed process improvement initiatives resulting in a 40% reduction in account opening processing time through
streamlined operations and enhanced document practice.
• Customer Focus: Elevated Service Quality by developing new user guides, reducing customer service inquiries, and implementing strategies to improve customer satisfaction scores by 20%.
• Strategic Leadership: Led diverse teams across multiple functions, fostering collaboration and driving operational efficiency to achieve sustainable 40% growth.

divp• Led and executed strategic transformation initiatives across the Operations function, driving impact change within the organization.br• Identified and prioritized transformation opportunities based on business needs and industry trends, ensuring alignment with overall business goals.br• Developed and implemented comprehensive transformation plans, including detailed timelines, resource allocation, and risk mitigation strategies, resulting in successful project delivery.br• Managed and motivated a team of transformation professionals, providing training, coaching, and support to drive high performance and results.br• Tracked and measured progress against transformation objectives, delivering regular reports to senior management and ensuring transparency and accountability.br• Collaborated with cross-functional teams to ensure alignment of transformation initiatives with overall business goals, fostering a cohesive and integrated approach to change management.br• Stayed up-to-date on industry trends and best practices in operations transformation, leveraging knowledge to drive continuous improvement and innovation within the organization/p/div

• Led and executed strategic transformation initiatives across the Operations function, driving impact change within the organization.• Identified and prioritized transformation opportunities based on business needs and industry trends, ensuring alignment with overall business goals.• Developed and implemented comprehensive transformation plans, including detailed timelines, resource allocation, and risk mitigation strategies, resulting in successful project delivery.• Managed and motivated a team of transformation professionals, providing training, coaching, and support to drive high performance and results.• Tracked and measured progress against transformation objectives, delivering regular reports to senior management and ensuring transparency and accountability.• Collaborated with cross-functional teams to ensure alignment of transformation initiatives with overall business goals, fostering a cohesive and integrated approach to change management.• Stayed up-to-date on industry trends and best practices in operations transformation, leveraging knowledge to drive continuous improvement and innovation within the organization

Worked as Deputy Head of Operations. Monitored more than 50 conventional branches and country-wide Islamic Division. Led Branch Banking Operations, Centralized Operations, CAD Unit, Centralized Account Opening, eCIB, NADRA, Term Deposit, Clearing, Regulatory Reporting, ADC operations & Treasury operations. Ensured the ABEP to apply for new branch licenses, opening, and shifting of branches. Designed and executed policies, operational projects, and SOPs. Ensuring Capacity Building of sales & operations staff.

 KEY ACCOMPLISHMENTS:
 •       Assisted the Head of Operations in country wide operational matters, strategic decisions, and overall management of branch banking operations
 •       Build and Lead the Home Remittances Business (end-to-end process). Established the partnership with Bank Islami Pakistan as sub agent for RIA, IME and Money Gram
 •       Contributed in the Development, Growth and supervised Islamic Banking Division
 •       Successfully restructured the Operations Department by building new Units, CAD and ASU.
 •       Developed and lead the Customer Digital Onboarding Project from all operational aspects
 •       Lead the AOMs network to ensure regulatory compliance at optimal level of quality operations
 •       Lead the Policy & Procedure segment of the bank to devise the SOPs, Policies, and Procedures
 

Planned, devised, and streamlined all branch operations by following operational risk management policies while offering support to operational staff to achieve the branch's operational goals. Opened new Branches in the region.
KEY ACCOMPLISHMENTS:
•       Resolved audit indiscretions by establishing an operational flow in the branch, which minimized the chances of repetition of audit irregularities in the future and closure of previous audit reports.
•       Significantly improved audit category by cultivating branch working and executing policies and procedures of BOP under SBP guidelines and PRs.
•       Assisted Regional Operations Manager with Branches Review, Audit & Regulatory Compliance

Served on Key position like “Branch Manager” Vehari Road Multan Branch (Oct 2010 to Mar 2011), “Floor Manager” Abdali Road Multan Branch (May 2009 to Mar 2011) and “SRM & PFC” (Sep 2007 to May 2009). Designed a setup to give priority to customers and achieve Banca, investment, and liability sales targets. Actively contributed to banking initiatives and facilitated team members in meeting the setout branch business drivers and effectively achieving objectives. Identified existing customers' needs and resolved issues while delivering the best solution to queries and concerns.
 KEY ACCOMPLISHMENTS:
 •       Achieved 100% Liability, Investment and BANCA Targets
 •       Won Several Accolades like Best RM 2009, Highest Investment Sales Award in 2009 and 2010 and I-phone in interbank competition of Engro Rupia in 2011
 •       Attained and surpassed the agreed sales target by the Channel Head for priority customers.
 •       Ensured prevention of money laundering actions & AML responses to conduct a mini-financial appraisal.
  •      Established and maintained effective working relations with the management and devised innovative cost save strategies to minimize direct branch costs.

To maintain the existing business and continuously explore and enhance the business at corporate levelMarket Monitoring, New Business Development and customer retentionAnalysis of pricing position, strategy formulation and implementation and to ensure the effective control over market result.

New Product and Business Development and Market MonitoringFormulation and Implementation of Sales Strategies at Dealers network