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概要
To work in a challenging environment demanding all my skills and efforts to explore and adapt myself in different fields, and realize my potential and contribute to the development of organization with impressive performance.
项目
工作经历
Technical Supervisor
• Responsible for managing overall operations of NADRA Customer Care Center and making sure day to day operations are running smoothly without any disruption.
• Focused on customer relations and provided them with immediate solutions
• Organized and directed operational work and managed with optimum efficiency level
• Responsible for leading a team of 12 team members and managed overall workflow
• Evaluated the performance of whole team and reported to regional lead. Appraised the employee\'s performance through their Annual Assessment Report (AAR).
• Liaised with the Technical & Administrative departments for timely installation/updates of software & hardware within the network for swift solutions.
• Worked in close co-ordination with Operation Department for effective implementation of new policies
• Managed daily, weekly and monthly reporting and submitted to regional leads.
