To work in a challenging environment demanding all my skills and efforts to explore and adapt myself in different fields, and realize my potential and contribute to the development of organization with impressive performance.
• Responsible for managing overall operations of NADRA Customer Care Center and making sure day to day operations are running smoothly without any disruption.
• Focused on customer relations and provided them with immediate solutions
• Organized and directed operational work and managed with optimum efficiency level
• Responsible for leading a team of 12 team members and managed overall workflow
• Evaluated the performance of whole team and reported to regional lead. Appraised the employee's performance through their Annual Assessment Report (AAR).
• Liaised with the Technical & Administrative departments for timely installation/updates of software & hardware within the network for swift solutions.
• Worked in close co-ordination with Operation Department for effective implementation of new policies
• Managed daily, weekly and monthly reporting and submitted to regional leads.