Human Resource and a Management professional with over 11 years of working background, having experience in Telecommunication, Media, Nonprofit, Food and Service sectors. Seeking a role of increased responsibility to direct the organization with growth and success.
Joined Bahria Town (Pvt.) Limited to look after its Cinema projects (The Arena and Cinegold Plex, LHE), as Assistant Manager Admin & HR.
Tasks and Accomplishments:
Liaised with stakeholders for establishing and maintaining good working relationships
Prepared monthly roster of all staff for better shift management
Devised route plan for efficient transportation
Facilitated general administration of the premises and company vehicles
Provided gold class environment to internal and external customers by establishing/ enforcing health, safety and security procedures
Built and managed talent pool to cater to any resource need
Facilitated onboarding and orientation of staff
Devised and exercised training plan to enhance staff performances
Looked after attendance management and payroll of around 200 staff members
Devised manning and other reports to help senior management in taking timely and effective decisions
Provided facilitation at Employees Old Age Benefits Institution (EOBI) and Punjab Employees Social Security Institution (PESSI) for all related matters
After successfully delivering my services in Project Management to The Pakpur Foundation, promoted to the post of Manager within a year.
Tasks and Accomplishments:
Successfully managed multiple social and economic development projects activities in collaboration with Progressive Education Network (PEN), Punjab Vocational Training Council (PVTC), Punjab Poverty Alleviation Fund (PPAF) and Provincial Disaster Management Authority (PDMA - Punjab)
Provided cross-functional support to ensure smooth flow of operations
Organized monthly meetings and events to kept members engaged and updated
In addition to my core responsibilities, devised:
o Marketing content (brochures, handouts, promotional videos, photographs, and multimedia presentations) for fundraising campaigns o Social media strategy and executed that effectively
Joined The Pakpur Foundation, a private non-profit organization working on economic and social development projects in Pakistan, as Project Manager.
Tasks and Accomplishments:
Devised community development plan and executed that successfully on the ground
Trained site staff for running community development activities smoothly
Monitored and evaluated project-related tasks and goals to guarantee the control and attainments of key milestones
Provided alternate energy solutions in collaboration with the Pakistan Council of Scientific and Industrial Research (PCSIR) and international experts
Provided water purification solutions in collaboration with Qarshi, Aquatabs and Pure Pro
Made the projects self-sustainable by structuring the economic unit model effectively
Joined Style 360, a premiere lifestyle, fashion and entertainment channel of Hum TV Network, to assist Business Unit Manager.
Tasks and Accomplishments:
Managed resources for effective business operations by changing the standard manning structure to a cross-functional mix
Developed and managed a forum for talent hunting
Onboarded talent through auditions and screen tests
Developed business for the channel through barter deals of around three hundred thousand and cash deals of around a hundred thousand
Joined Telenor, a leading multinational telecommunication group, as Customer Relation Officer.
Tasks and Accomplishments:
Provided high-quality customer services over call and through SMS
Devised performance monitoring and evaluation system that helped teams in attaining improved service levels
Done regular training sessions of team members regarding products/services for leveling up on KPIs
Maximized the opportunities to up-sell and cross-sell company products and value-added services to users by analyzing their data using Customer Relationship Management Systems
Worked at Workman Furniture, one of the highly ranked furniture brand of Pakistan, for internship … covering Operations, HR and Marketing aspects of the brand.
Tasks and Accomplishments:
Devised a system for enhanced operations that reduced the production time to almost less than a half, thus resulted in lower costs and better customer services
Devised and implemented marketing plan to develop and increase brand value by:
Executing promotional activities
Liaising with media agencies for catering mass media i.e., hoardings, billboards, flyers etc.
Trained staff at the outlet to provide better customer services