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Zubair Ahmed
Manager Customer Experience
Bank Alfalah Limited - Islamabad, Pakistan
概要
I am highly skilled operations management expert with over 13 years of professional management, customer services, trainings, priority customer complaint management, call center management, operations management, collection, recovery and administration experience of banking & retail sector. Possessing strong commercial acumen - expertise in transforming analytical results into actionable & business relevant recommendations
项目
Unison System Launch
Bank Alfalah Contact Us Revamp
Complaint module (Unison) UAT and Launch
Credit Centralization
IVR UAT
工作经历
Manager Customer Experience
Bank Alfalah Limited
Feb 2019
- 代表
| Islamabad, Pakistan
Managing Customer Experience of branches (North regio)
Assistant Manager
Citibank
May 2004
- May 2012
| Karachi, Pakistan
Was responsible fir different roles, described in cv
学历
Mohammad Ali Jinnah University
学士,
,
BS
Computer Science
CGPA 3.15/4
2004
技能
熟练
Bank Management
熟练
Banking Companies Ordinance
中级
Client Support
熟练
Commercial Retail Banking
中级
Complaint Management
熟练
Customer Analysis
初学者
Customer Experience
中级
Product Design
中级
Project Planning and Execution
熟练
Relations Management Skills
熟练
Trainings
语言
熟练 信德语
中级 乌尔都语
熟练 英语
