Business Solution Consultant

worked for the company under the umbrella of INITIAL SOLUTIONS.

As an outsourcing manager Im designated to deal with the teams and to coordinate with the client taking inconsideration to cover all aspects of smooth running of business following are my basic key duties
• DEALING WITH THE CLIENT
At team end
• PRODUCT KNOWLEDGE & TRAINING
• PRODUCTS AND PACKAGE UPDATES
• SALES PROCESSING PROCEDURE
• QUALITY ASSURANCE
• PRODUCTION & TARGETS
• INVOICES & PAYMENTS
• CLAIMS & CHARGE BACKS
• ESCALATIONS AND FEEDBACK

Working to provide assistance over call , mail , Skype and other mediums

Job Responsibilities
 Administrative tasks
 Assisting the HR department
 Follow up of policy and implementation
 Carrying out interview shortlisting
 Coordination between HR and finance department .
***ACHIEVEMENTS***
Upgraded the timetable and meeting schedules for effective working. Introduced New training techniques to create bound between the staff and management .
Introduced and implement methods to sustain labor for long

worked for the company under the umbrella of INITIAL SOLUTIONS.

Roles & Responsibilities:
To manage a large and diverse team of CSAs working towards pre-defined targets
Ensure prompt and accurate service and achievement of targets
Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate agents in a monotonous job environment
Develop agent skill sets and manage personal development goals for the agents
To be accessible when a CSE has grievance that needs escalation.
Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team
Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
Need-based escalation of decisions and ensure proper follow-up of the same
Personality: Strong Communication Skills, Convincing ability, Mature, Self motivated, Accessible, Analytical Skills, Focus on Quality, Target Oriented, Crisis and conflict management, Decision Making, Enthusiastic, High on Integrity, Receptive to feedback, Unbiased
Personal: Ability to put forth ideas, Take initiative, Patience, Proactive, Ability to handle stress, Capable of leading ateam, Ability to work with numbers, Good Listener, Cooperative, Ability to delegate responsibility, Ability to drive results, Provide positive feedback
Specific Job Skills: Ability to resolve issues, Comprehensive knowledge about the product basket, Align individual goals to Organizational Goals, Skilled in Communication, Comprehension, Composition and Problem solving skills, Commitment to quality and ability to manage performance and change

Maintaining all sorts of accounts
 Handling all sorts of office work
***Achievements***
Successful transfer and updating of manual records of 6 years to computerized system. Creation of all formats required and creation of accounts in MS excel.
Was part of recruitment and grooming staff

On call 789 verification for ZONG
 Coordination with teams and department
***Achievements***
Was in the first group of the campaign, and was part of the launching.
Availed a chance of successfully handling the floor of 150 agents for 4 hours on my own .
Had the honour of guiding and helping the other groups while their training and on calls with the QA department .

Managing and updating all social media mediums
 Managing the teams
 Coordination with the departments and teams
***Achievements***
First proper setup of social media department.
Introduced coordination and maintenance between the third party and the departments .
Introduced Personal grooming and training to social media team and call centre.
Handled and trained staff for live online chat support at zopim.
Was part of recruitment of related staff.

 On call 111 customer support
 789 verification as per PTA rules
 Coordination with teams and department
***Achievements***
Runner up at Training Session.
First call of fame in Group

handling queries and providing information to customers
 Issue of tickets
 Accounts maintenance and financial dealing
***Achievements***
Was part of the preparation and setting up of the office.
Was part of recruitment team.
Was the first person to make business deal with AIR BLUE.
Was administrator and business expansion officer.