My goal is to obtain a challenging position in a reputable organization, where I can dedicate my time, effect, knowledge, experience and skills as well as provide opportunity to enjoy increasing level of responsibility and professional growth for my given target or task. I would like to get more chances and opportunities to further my professional development, and be a part of a team that helps achieve the organization’s success.
It is a new York based company and we were running their customer care department from Pakistan. My Job description was there to handle the calls of clients frequently and provide them the information regrading their query.
To Check the all hold orders by customer and provide assistance to warehouse manger . Maintain the monthly sheets for accounts record also to handle all the correspondence with client via email and live chat.
After Ufone I've started work with Eastern group of companies and my JD was their:
To provide assistance in legal cases, To arrange meeting of all department with management, To clear the mobile billings of all group, To take follow up of all hod's tasks and assigning the tasks as per management instruction
I've initiated my career from this company after completing my graduation and my job description was there :
To handle the call which is about to 150 to 180 per shift.
To provide the assistance to customer according to their query.
To escalate the customer issue with concern department .
To maintain the record of all handled calls per shift and forward to supervisor .
Any other task assigned by supervisor .