§  Diligently administering trade & distribution business operations for central & north regions, overseeing team of 250 professionals across 2 regions. Handling team management: AMs, TLs, retail task force, merchandisers, stock controllers, mystery auditors, retailers/outlets, and depot network
§  Achieving 100% retail network coverage while ensuring optimal product pricing, placement, forecasting, and brand availability. Executing POS planogramming, FIFO implementation, stock management (DNPs, units hygiene, strike rate, productivity); collaborating with vendors to deploy merchandising units and maximizing brand reach
§  Driving operational excellence through process improvement and quality service delivery; directing regional operations, enforcing policies and procedures to optimize customer experience
§  Serving as liaison between internal and external stakeholders, ensuring effective communication; guaranteeing seamless distribution operations, expand area coverage, and timely submission of claims and ROI reports. Making data-driven decisions, considering cost-benefit implications for both brand and business value

§  Led Central Region – Food Service business for Nurpur (Dairy) portfolio while focusing on establishing and optimizing distributor network to drive primary and secondary sales growth. Managed team of territory managers, business development officers, and distribution network professionals
§  Expanded geographical presence, numerical sales, and channel coverage (HoReCa, HELT, and B&I). Ensured seamless distribution operations, increase area coverage, and timely submission of claims and ROI reports. Monitored regional competition, providing regular market insights to stakeholders
§  Fostered team growth and development through goal-oriented training and support. Delegated tasks effectively, tracking progress to ensure planned outcomes

§  Managed check out department while overseeing team of 37 members, including 3 supervisors, to deliver exceptional customer experiences and drive business success. Ensured seamless implementation of control procedures, aligned with SOPs, in collaboration with sales, finance, and head office teams
§  Reconciled financial reports from GMS, metro store accounts, and corporate customers in coordination with finance, sales, and bank stakeholders. Optimized customer relationship management (CRM) to enhance service quality and customer satisfaction. Oversaw sales promotions, including promotional materials, vendor alignment, merchandising team performance, and punctuality
§  Manage and execute promotional events in Metro Store, such as conferences, fairs, and road shows, ensuring thorough planning and documentation. Ensured smooth service delivery to all customers, including end consumers and B2B corporate customers. Spearheaded NPS project, handling internal and external correspondence and reporting to Head Office. Aligned vendors for multiple project executions while driving timely and effective results

1. Managing successful Customer Service departments of Clifton & Defence Business Centers, & Business Operations team to ensure that the team consistently meet or exceeds daily/monthly/yearly performance;
2. Assist HOD in daily CS Operations to provide quality service hence maximizing revenue;
3. Analyze performance metrics data & derive Customer Service & operations strategies to ensure delivery of internal gross margin goals;
4. Act as liaison/partner between Top Management & internal as well as external customers;
5. Hands on knowledge of key processes, business initiatives & internal resources;
6. Monitoring team performance, analyzing data, periodical forecasting and reporting to HOD;
7. Team up with co-workers to ensure proper customer service; 8. Suggest ways to improve services (e.g. planning marketing activities, etc.); much more…

1. Working in close coordination with Corporate Team to provide excellent Business advices to meet Corporate Customer’s service quality expectations;
2. Serving as bridge b/w Corporate Clients & Own Organization to reduce communication gaps;
3. Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services as per their need;
4. Understanding client requirements and customizing the product/ services as per their needs;
5. Monitoring team performance, analyzing data, periodical forecasting and reporting toHOD;
6. Act as liaison/partner between internal as well as external customers;
7. Hands on knowledge of key processes, business initiatives & internal resources;
8. Ensure high levels of customer satisfaction through excellent service;
9. Assess customers needs and provide assistance and information on productfeatures;
10. Data reporting to management and gathering market intelligence, and much …

1. dealing directly with the customers & provides them best quality of services
2. Upselling products and services of the company
3. representing my skills in sales and marketing too