概要

A Challenging and stimulating position, focusing both on personal growth and professional development where my educational background, work experience and management spheres will help the organization progress across all functional areas.

工作经历

公司标识
Quality assurance manager
QC Law Solicitors
Apr 2022 - Jul 2023 | Lahore, Pakistan

As a Quality Assurance Manager at QC Law, a prominent UK-based law firm specializing in personal injury claims resulting from road traffic accidents, I was entrusted with the following key responsibilities:

Conducting comprehensive quality assessments across all inter-departments.
Generating detailed reports to monitor and improve processes.
Delivering training to employees to uphold quality standards.

公司标识
Customer Support Executive
Callix
Sep 2021 - Feb 2022 | Lahore, Pakistan

The UAE-based company is involved in outsourcing and has a clientage of more than 20 companies Worldwide. The main responsibilities were:
●        Customer Service
●        Client Relation Management.
●        Telemarketing.

公司标识
Assistant Operations Executive
Prozone Express (Pvt) Limited
Feb 2019 - Mar 2020 | Lahore, Pakistan

Prozone Express Limited.
Lahore Pakistan

One year work experience with London Based company the responsibilities include execution of operational tasks regarding Chauffer service which we are providing in London.

Taking the call of the clients
Give fare quotation
Dealing with hotels and local customers
Dealing with other chauffer companies (Tristar, Blacklane)
Dealing with other local companies
Make booking
Give booking to our chauffer through system.
Help driver with navigation.
Online card payments.
Tracking reports of the drivers.
Making Booking receipts
Quality assurance
Training session with drivers
Taking booking from other online sources for more income

公司标识
Operations Executive
CEI Supply Chain Partner Of DB Schenker
Feb 2017 - Mar 2018 | Lahore, Pakistan

Operations Executive Sea Import February 2017 Current CEI Supply chain Partner of DB Schenker.
Lahore Pakistan

The responsibilities include execution of operational tasks regarding import freight operations. Carrying on team based tasks including project handling, shipment execution and customer focused tasks execution. The key functions to be performed are as per mentioned below

Pre-alert & Consignee alert generation

Maintaining shipment records

Audit of Bill of Ladings and data coherence

Data manifestation for organizational record

Data manifestation with shipping lines (EDI)

Follow-up with shipper & consignee to assure appropriate shipment handling

Raising endorsement charges

Invoice generation from operational perspective

Performing job cost analysis

Generating Profit & Loss (P/L) statement

Case closing and assisting pricing department for contemporary handling

Previous Positions Operations Executive Air Export, Management Trainee Officer - Operations

公司标识
Quality control
live admins
Sep 2014 - Dec 2015 | Lahore, Pakistan

One year of work experience with a Chicago-based company with facilities all across the globe. Key job role includes Quality assurance-related tasks. Worked as a Quality control officer.
●        Check the quality of the chats.
●        Make sure the greeter follows the instructions given by the client
●        Making reports of the greeters
●        Training with greeters on new products

学历

University of the Punjab
学士, 贸易学士, B.com‎
Accounting
等级 B
2015

技能

初学者 12+ months
中级 B2B Business Development
熟练 Binding Knowledge
熟练 Call Handling Skills
熟练 Chat Support Skills
熟练 Client Dealing
中级 Cold Calling
中级 Cold Calling
熟练 Collaborative Mindset
熟练 Communication Skills
中级 Coordination Skillss
中级 Customer Satisfaction Management
熟练 Customer Service
熟练 Customer Service Skills
中级 Data Management
中级 Fluent in English
熟练 IT Support Responsibilities
熟练 Listening to Customers
中级 Persuasion Customer
熟练 Quality Control Printing
中级 Sales
中级 Telemarketing Skills
熟练 Time Management

语言

熟练 英语
熟练 旁遮普语
熟练 乌尔都语