Being the administrative head of the secretariat of the University providing support to the Authorities of the University to achieve predefined goals. Maintaining students & graduates records, and performing duties as custodian of the common seal of the University. Ensuring all appointments, nomination of members to the various boards, approval of faculties, departments, programs and their curriculum are in accordance with law. Holding timely meetings of all statutory boards to get required approvals as per the Charter of the University. Ensuring the Regulations are being followed to run operations of the University smoothly. Working with the relevant accreditation bodies, HEC, HED, PHEC and such other regulatory bodies to ensure full compliance with their guidelines. Coordinating with legal advisor of the University to resolve all legal matters effectively.

Leading and representing the Department of Student Services in the day-to-day operations, ensuring optimum service levels for smooth student journey from the time of admission to graduation. Working as first point of contact for students and providing one-window solution to all students without having asked them to go to another office. Providing University-wide Leadership by coordinating with faculty and staff to remove all obstacles to ensure complete student satisfaction. Analysing students’ retention and attrition numbers on semester basis and based on analysis reports creating innovative solutions to address all issues with pro-active approach. Developing, implementing, monitoring, and reviewing tactical and operational plans, and support in accordance with the University’s strategic goals, and regulatory requirements. Addressing complaints and conduct investigations as required to maintain discipline.

Designing and implementing an effective people strategy to pursue University\'s Mission of becoming the best institute through delivering and maintaining the highest level of education and research environment.
I was responsible for:
Hiring and headhunting of best available faculty and supporting staff in different areas.
Looking after HR operations and support services.
Managing faculty training & development workshops.
Managing university wide class schedule and subject allocation to teachers.
Managing student course enrolment system though the University ERP system.
Coordinating with the Vice Chancellor, Deans and Head of Departments to comply with the guidelines of HEC and other regulatory bodies.

Leading a team responsible for the development, coordination and implementation of a diverse portfolio of marketing and admission activities to drive student recruitment and income growth.
This also includes managing strategic relationships with stakeholders such as education institutions, government bodies and alumni. Working closely with senior academic colleagues and other University departments in delivering plans to achieve a substantial increase in enrollments across all key disciplines and markets in-line with the University’s agenda. Delivered double growth in enrollments across all courses.

Working for the UK’s largest financial services group as a Banking Advisor, my role was to simultaneously deal with customers of Lloyds Bank, Halifax and Bank of Scotland. I was responsible for providing banking services to the personal account holders, identifying their needs and recommending them suitable banking products including current accounts, saving accounts, student accounts, credit cards, personal loans, home insurance, transactions and general day-to-day banking tasks. Key responsibilities included:

• Financial assessment of customers to introduce them to a range of banking services and products that matched their needs.
• Offering help and advice to the customers according to their financial circumstances.
• Discussing financial difficulties with the customers to offer them suitable solutions.
• Addressing complaints of customers of varying natures. By being the initial point of contact, I was identifying, reporting and resolving all matters to ensure excellent customer care and swift conflict resolution.
• Making sure all the compliance policies are met by working closely with senior managers and other team members.

While studying towards my MS degree in UK, I worked at the biggest Nisa supermarket in Scotland on part-time basis. Where I was dealing with hundreds of different people every week in a busy supermarket environment. My position involved working on the computerised tills, checking stock, and working on a customer service desk to deal with customer complaints.
Key responsibilities included:

• Face to face customer dealing using computerised till system.
• Ensuring best customer service under all circumstances in a polite and friendly manner.
• Working in coordination with a big team to assist them in regular tasks such as checking stock and filling shelves.
• Making sure all the complaints are addressed effectively.