·         Responsibility for all IT related issues .
·         Configure, Maintain & Troubleshoot PC, Network & Devices.
·         Configuring & maintaining, GPO’s for Active Directory users.
·         Implementation of different types of group polices on clients
·         Troubleshooting of various problems related to servers and clients
·         Maintaining of data safety & backup system.
·         Networking, Hardware/Software troubleshooting.
·         Printer sharing folder sharing.
·         Administrate VPN client’s connection and sessions
·         Providing all kind of hardware and software support to user on PC and Tablets Devices.
·         LAN / WAN Communication.
·         Upgrading, Installing, troubleshooting and maintaining computer systems.
·         Troubleshooting Devices issues and resolve timely.
·         Hardware and Software installation and maintenance.
·         Provides one to one end user network or local printer problems, PC hardware problems.
·         Troubleshooting of Windows.
·         Managed the Tablets Devices of all users by using new technologies.
Helpdesk support to users through remote session.

·         Installing and configuring computer hardware operating systems and applications.
·         Monitoring and maintaining computer systems and networks, talking with staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
·         Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
·         Providing support, including procedural documentation and relevant reports.
·         Setting up new users' accounts and profiles and dealing with password issues.
·         Responding within agreed time limits to call-outs.
·         Working continuously on a task until completion (or referral to third parties, if appropriate).
·         Prioritizing and managing many open cases at one time.
·         Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers etc.
·         Testing and evaluating new technology;
·         Installation, configuration and Networking of Routers and Switches
·         Testing/Configuration of CISCO Routers i.e. 26xx, 28 xx, 72 xx, 76 xx series.
·         Testing/Configuration of CISCO Switches (CATALYST) i.e. 29 xx, 35 xx, 65 xx series.
·         Configuration of CISCO Wireless Access Points (AP).
·         Configuring different Routing Protocols (RIP, IGRP, EIGRP OSPF.