Troubleshoots,diagnoses problems implements corrective action procedures
within prescribed guidelines.
• Installing and configuring computer hardware, software, systems, networks,
printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Talking to clients and computer users to determine the nature of any
problems they encounter.
• Investigating, diagnosing & solving computer software & hardware
faults.

• Handle,complaints,troubleshoot problems & then resolve different issues.
• Identify and escalate priority issues.
• Possess basic knowledge of computer operations
• Route queries/complaints to the respective teams/departments
• Manage inquiries and resolve customer complaints.
• Provide information to customers related to different queries

• Identified and solved technical issues.
• Give networks and system support to CPEI.
• Performing the duty of DSL configuration, Line quality
• Checking and, rectification of DSL modems dealing with cpei directly.
• To manage cieble CRM, AAA Portal, inbound calls.
• DSL portal, PSTN, and smart tv related issues and complaints.

Currently also doing social work as President Of Team Sare-Aam (ARY NEWS) Korangi Town.
• Discussing with Senior Anchor person “Iqrar-Ul-Hassan” about the issues of
societies and taking steps for solving them & share different ideas for the
betterment of country.
• Organizing different meeting and seminars.
• Listening the issues of societies and then try to resolve.
• Engaging youth to take part in the social activities.
• Meeting with the officials (Govt) related to concerns issues.
• Awareness session related to Plantation, School renovation, Garbage
cleaning.

• Ensure security and privacy of networks and computer systems.
• Install and configure appropriate software and functions according to specifications
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Monitor Server & Networks and troubleshoots, diagnoses problems, implements
corrective action procedures within prescribed guidelines
• Provide orientation and guidance to users on how to operate new software and
computer equipment.
• Developed organizational units in Active Directory (AD) and managed user security
with group policies.
• Managed Group Policy Objects (GPOs) throughout the Active Directory enterprise.
• Created/modified user account, security groups, and distribution list to protect
company proprietary informat.

• Monitoring the activities captured on the cameras, and informing the
authorities in case of suspicious activities.
• Maintained written records of the screened activities, in case of suspicious
illegal or immoral activities, to be submitted in report form.
• Pay attention to any suspicious activity.
• To monitor vehicle movements by observing vehicle trackers.
• Identifying on-road exceptions and taking immediate remedial action.
• Co-ordinating and responding to emergency situations.
• Developing and presenting daily management reports.
• Record all incidents in the appropriate format and write concise and
accurate incident reports as necessary.
• Monitor Server & Networks and troubleshoots, diagnoses problems,
implements corrective action procedures within prescribed guidelines

• Inspect, test, and sample materials or assembled parts or products for defects and
• deviations from specifications.
• Observe and monitor production operations and equipment to ensure conformance to
• specifications and make or order necessary process or assembly adjustments.
• Discuss inspection results with those responsible for products, and recommend
• necessary corrective actions.
• Discard or reject products, materials, and equipment not meeting specifications.