概要

Managing large-scale teams in industries like Telco, E-Com, and Retails.


Mobilize middle-tier talent to create high performing culture by avoid work monotonous and increase diversified exposure.


Indelible reputation for delivering inventive business strategies and client-focused solutions that improve margins and increase productivity. Recognized for transforming operations system profitably and productively.


Maintaining continuous, effective, and strategic coordination and ensuring liaison is maintained with all in support.


Expertise in cultivating effective business relationships across diverse organizations while fostering collaboration and partnerships.

项目

Outsourcing Project with TRG (The Resource Group)
Revenue Center A new Beginning
Converting Resource into Asset

工作经历

公司标识
Head of Customer Experience | Ecommerce Operations | Business Development
Orient Electronics (Pvt) Ltd
Oct 2018 - 代表 | Lahore, Pakistan

公司标识
Manager Call Center Operations
ROZEE.PK
Oct 2016 - Oct 2018 | Lahore, Pakistan

 

公司标识
Asst. Manager Contact Center
ZONG
Apr 2012 - Oct 2016 | Lahore, Pakistan

公司标识
Team Leader (Inbound)
Abacus Consulting
Nov 2010 - Apr 2012 | Lahore, Pakistan

公司标识
Team Leader
ZONG
Apr 2008 - Nov 2010 | Lahore, Pakistan

学历

University of Central Punjab (UCP)
硕士, 工商管理硕士学位, MBA‎
2004

技能

熟练 Business Management
熟练 Client Relations Management
熟练 Customer Analysis
熟练 Customer Value Management
熟练 Financial and Budgeting Skills
熟练 Handling Assignments
熟练 Managing Large Teams =
熟练 Record Keeping
熟练 Relations Management Skills
熟练 RESTful APIs
熟练 رعاية العميل

语言

熟练 英语

Umair 联系人

jibran Afzaal
CMPak Pvt Ltd (Zong)
Usman Shafique
ROZEE.PK