**Head of IT Operations at Direction Schools Head office**
**Developments in Literacy (DIL) 2014-2018**
Promoted to ICT Program Coordinator of all DIL Orangi (Karachi)Project
**Developments in Literacy (DIL) 2013-2014**
ICT Teacher and Project based learning head at DIL School at Orangi Town
**Society for Intl Education (SIE)** 2014
Worked as IT instructor in Education and community cohesion Program
**Global Broadband service** 2011 - 2013
Worked as Network and System Support assistant.
Working as Head of IT Operations at Direction Schools Head Office Karachi.
School Management System Implimentation and Execution:Implimentation of School Management system on 60+ campuses throughtout Pakistan along with Implimentation and Execution in multiple departemnts in Head Office.
User Trainings , Support, Coordination with stake holders to ensure optimum utilization of ERP system.Implimentation of CRM system with sales Team.
IT dept. Operational Responsibilities
Designing IT policies that align with overall business strategy.
Formulate business strategy with others in the executive team.
Implementation of efficient IT processes and standards.
Coordinate customer service operations and find ways to ensure customer retention.
Oversee the implementation of technology solutions throughout the organization
Manage contracts and relations with customers, vendors, partners and other stakeholders.
Oversee expenses and budgeting to help the organization optimize costs and benefits.
Management of all IT operations including IT infrastructure and asset management.
Ensuring smooth functioning of corporate Email Service.
Administration of Company Websites.
Report on Operational performance and suggest improvements.
Preparetion of Annual Plans and reports.
ICT program coordinator at DIL Karachi,
Managing Computer labs of over 18 DIL schools in underprivileged areas of Karachi. which include (Hardware and software ) technical support and installation of new computer labs, Training and technical support of IT teachers, Monitoring and assessments of lab and computer classes, Monitoring for smooth functioning of internet solar panel and backup power equipment. Making Quarterly program reports.