To manage and control the overall operational meters pertaining to the assigned by top management, that includes availability and displacement of operational, security, maintenance, janitorial and car parking staff etc. To overall manage and control all operational matters/issues regarding operational services of corporate clients (owners & tenants) of the First Capital Tower. To control and collect recovery from corporate clients like common area maintenance charges, electricity and generator backup bill, water supply bill, vehicle parking charges etc. To initiate and take necessary measures by ensuring effective implementation of company’s policies for the smooth building operations. Coordinate with the top management and implement the policies/procedures as assigned by the management for the building operations. On the behalf of top management coordinate with government departments like LESCO for the uninterrupted supply of electricity, Police for the safety of clients and respected visitors, PHA etc. Ensure the safety of company’s assets and to ensure that all the operational items are being properly procured, received, recorded, arranged, issued, and utilized.

Managing day to day operations of cafeteria services in three different education institutes in Lahore (Al-Aleem Medical College Ferozepur Road LHR, Institute of public health LHR and Education University Lower Mall Lahore.) Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales and health & safety standards. Reduced costs through operational efficiencies and reduced waste. Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a decrease in food waste and higher net profits.

Leading the all Administration departments (Security & CCTV System, Housekeeping, Building Maintenance, MEP). Providing and maintenance of office equipment, furniture, stationery etc with coordination of commercial and/or finance department(s). Ensure smooth functioning of housekeeping including janitorial services, repair and maintenance of office premises, and renovation, if and when required. Ensure the uninterruptible availability of utilities like electricity, gas, telephone etc and timely payments of utility bills. Ensure proper usage of petty cash, consolidate summery at the end of the month and submit to the account department. Arrange entertainment for office and school staff and official guests etc. and supervise the kitchen crew. Arrange traveling including lodging and boarding of office and school staff and official guests. Arrange repair and maintenance of company vehicles; keep proper record of vehicle, and fuel etc. Liaison with vendors for smooth delivery of products and services. Maintain professional office decorum. Responsible for drivers, security guards and receptionists and their shift management system. Supervising the procurement of goods and services, and management of school inventory and assets. Supporting the school in human resource management including manpower resourcing and benefits administration. Managing the general administration of the school including assisting in estate management.

Leading all Mall Departments.  Evolved all the SOPs of Mall Operations.  Responsible of evolving customer service strategies.  Responsible of policy making and strategic decision making.  Negotiation of leases both new and renewals across all categories including. Develop a structured business plan for the mall covering all key components of mall operation. Develop and implement approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences. Prepare plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and follow up on quality and execution.

Heading Housekeeping and look after Housekeeping issues of Mall. Responsible for hiring contractors for pest control. Responsible for hiring contractor for dispose of waste on daily basis. Responsible for hiring of staff for maintain the approved staff strength. Responsible for procure of cleaning equipment’s and cleaning material.

Heading all the Operations of Mall. Responsible of policy making and strategic decision making. Looking after the marketing and activations of Mall. Responsible of evolving customer services strategies. Communication with brands and looking after their concerns. Heading the whole security team. Looking after the security issues of the Mall. Evolved all the SOPs of Mall Operations. Coordinating with Maintenance team to look after all the maintenance issues.

Management of procurement activities from indenting to delivery and payment for the assigned by Pace Projects (Pace Shopping Malls). Plans, directs, and manages the central procurement activities of the City under direction from the Chief Operating Officer& Chief Financial Officer. Develops, reviews, and approves new or improved administrative, purchasing, and clerical procedures to maintain economy and efficiency of operation. Evaluates overall revisions, price and past performance of each contract and approves price increases. Researches and evaluates commodity areas and makes recommendations for standardization and additions to Qualified Products List. Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality to coordinate with Sites Offices for their present and upcoming requirements. To develop time & action plan in coordination with Project Managers and vendors.

To manage and control the overall operational matters pertaining to the assigned shopping mall that includes availability and displacement of operational, security, maintenance, and janitorial staff etc. To overall manage and control all operational matters/issues regarding Licenses / Second Parties (Shops/Kiosks, owners & tenants) of the shopping mall. To control recovery position from sold/licensed areas and also the advertisement revenues of the shopping mall. To control matters relating to marketing/promotions and to maximize the revenue from these activities in the shopping mall. To initiate and take necessary measures by ensuring effective implementation of company’s policies regarding sales to get better business for the company. To identify the problems pertaining to declined sales and to suggest remedial measures. To achieve operational objectives by using minimum resources and maximum customer service in the shopping mall in order to generate better business for the company. To ensure that all the shops and counters in the shopping mall are being operated according to the company’s policies of display and customer service. To coordinate with the top management and to implement the policies/procedures as assigned by the management for the shopping mall. To organize operational requirements during peak days and special occasions. To ensure the safety of company’s assets and to ensure that all the operational items are being properly procured, received, recorded, arranged, issued, utilized. To fulfill any other responsibility as assigned by the top management.