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概要
FAIZAN SAYS,
“I am an enthusiastic and self-motivated individual with an ability to quickly adapt the roles and responsibilities that I am entrusted with. A SMART professional who does not measure the amount of effort expanded but the progress made towards the achievement of both institutional and personal objectives.”
PROFESSIONAL BRIEF
• A UK postgraduate degree holder with an extensive experience of more than seven years in the corporate and academic sectors both locally and internationally.
• I have facilitated higher education institutions in Quality Assurance, National and International Rankings, Accreditations, Compliance to Higher Education Commission of Pakistan (HEC), Strategic Planning, Development of Universities Policies, Faculty Development Programs and Student Career Services to improve institutional effectiveness and decision making.
• I have successfully used my expertise in Corporate Training, Management of Projects, Brand Marketing, Product and Media Marketing, Human Resource Management and Event Management.
• During my professional timespan, I have worked on various key positions like Assistant Director Quality Enhancement (PAK), Manager Quality Enhancement (PAK), Marketing Manager (UAE) and Customer Service Representative (UK)., As well, I remained Head of Cluster (Project Management), Lecturer (Lahore Business School) and Corporate Trainer.
• Graduate and Post–Graduate teaching experience of more than two years.
• Assigned the additional responsibilities/promoted four (4) times within short span of two (2) years of my work experience at Pakistan’s Largest Private Sector University in Lahore.
• Hands-on experience of all basic academic and corporate software packages e.g. MS Office Word, Project, Outlook, Visio, Excel, PowerPoint, MOODLE VLE, Project in a box, SPSS, etc.
• Very strong report writing and articles composing skills.
• Effective communication skills and the ability to develop strong and successful professional network
项目
工作经历
Assistant Director (Quality Enhancement)
KEY RESPONSIBILITIES:
» Steer the preparation of the Self-Assessment Reports (SAR’s) of more than 200 departmental programs.
» Manage university programs on yearly basis to prepare the Yearly Progress Report (YPR) of an Institute with more than 40 academic departments.
» Lead the process of preparing the Institutional Performance Evaluation (IPE) of an Institute with more than 11 faculties.
» Organize the national and international seminars, conferences and workshops on regular basis.
» Manage the visits of the Higher Education Commission of Pakistan (HEC), Punjab Higher Education Commission (PHEC) and relevant Accreditation Councils to evaluate University’s graduate and post-graduate programs of University’s 7 campuses.
» Supervise the execution of HEC surveys within the Institute and reports generation of aforementioned surveys.
» Review academic affiliations with other institutions in terms of effective management of standards and quality of programs.
» Act as a focal point while applying/fulfilling the requirements for National and International Rankings of the Institute (e.g. QS World University Rankings, Times Higher Education (THE) World University Rankings, UI GreenMetric World University Rankings, HEC Rankings, etc.).
» Facilitate departments to prepare the documents to apply for “No Objection Certificates (NOC)” for M.Phil and Ph.D Programs of more than 28 Departments.
» Supervise the complete plagiarism related matters of the University i.e. plagiarism check, Turnitin account’s management, HEC Plagiarism allegation cases, etc.
» Facilitate the top management for the preparation of University documents such as University Policies, Faculty Development Program, Student Handbook, Faculty Guidelines, Plagiarism Policy, Moodle and Turnitin Handbook, etc.
» Regular conduction of trainings for University’s faculty and staff offices in order to comply with all HEC rules and regulations.
» Organize and supervise the internal and external audits.
Manager (Quality Enhancement)
KEY RESPONSIBILITIES:
» Supervised the department for the scheduled visit of National Business Education Accreditation Council (NBEAC), as a result Lahore Business School (LBS) improved its overall ranking from Y2 to X3 category.
» Active member of Curriculum Review Committee (CRC) to review and revise the Curriculum for MBA and BBA programs.
» Successful execution of the first merit-based scholarship for the students of LBS.
» To supervise the conduction of faculty and student’s surveys to meet HEC/NBEAC requirements and present the reports to the Institute’s higher management.
» Involved in student’s counselling in the capacity of a “Batch Head” of under-graduate students of Business School.
» To manage the preparation of the department files as required by ‘NBEAC Rubric’ on semesterly basis in order to meet accreditation council rules and regulations.
» To implement the rules and regulations of HEC (for post-graduate programs) and NBEAC (for graduate programs) at department level to comply with all legal requirements.
» Played a central role for the formation of the committee handbooks for LBS i.e. Curriculum Review Committee (CRC), Board of Studies (BOS), Board of Faculties (BOF), Research Program Committee (RPC), LBS Governance Committee, etc.
» Active involvement in the arrangement of department level meetings.
» Ensure timely reporting throughout the year as per requirements of the regulator.
» Work towards improving education quality of LBS.
» Develop various main and sub processes of LBS enhancing quality of services.
Head of Cluster (Project Management - LBS)
KEY RESPONSIBILITIES:
» To design/plan/execute semester plans for the faculty members within the cluster of Project Management and monitor their performance.
» To supervise the successful execution of the semester on behalf of the department i.e. courses allocation to faculty, thesis allocation to students, mid-term and final-term exam preparation, classroom management, etc.
» To convene meetings with the team on regular basis.
» To conduct trainings/orientation program for newly hired staff.
» Develop key performance indicators and mechanism to gauge effectiveness of the cluster.
» Hiring new faculty for the cluster after analysing the needs and requirements.
Lecturer (Lahore Business School - LBS)
COURSES TAUGHT:
» Project Management with MS Project (Core)
» Fundamentals of Project Management (Core)
» Knowledge Management (Core)
» Operations Management (Core)
» Introduction to Marketing (Core)
» Marketing Management (Core)
» Project Monitoring and Evaluation (Elective)
» Project Risk, Uncertainty and Complexity (Elective)
» Project Total Quality Management (Elective)
Supervised Three (3) post-graduate thesis as “Thesis Supervisor”.
Marketing Manager
KEY RESPONSIBILITIES:
» To plan marketing and branding objectives.
» To prepare marketing strategies for company’s products (properties) and services.
» To prepare daily ads for property listings and to advertise properties through different online portals e.g. dubizzle.com, propertyfinder.com, bayut.com and company website.
» To gather and analyse customer insight and to engage them on social media.
» To take critical decisions for the organization based on data-driven analytics.
» To drive overall CRM and direct marketing plans.
» To finalize the tenancy and sales contracts.
» To perform activities related to real estate brokerage and finalised a record of 24 deals in three months with office rentals.
» To gather and manage the detailed information of new projects introduced by different real estate agencies/developers in Dubai.
» To conduct interviews and hire real estate sales staff for Metropole Properties as well as labour staff for its sister company, HomeSolutions General Maintenance L.L.C.
» To conduct trainings for real estate agents on behalf of the organization.
» To prepare property databases of more than 30 real estate projects in Dubai.
» To generate leads for both property for sales and rent and to create a detailed MIS for all the leads
» To keep the property agents motivated to close sales and rental deals.
Assistant Marketing Manager
KEY RESPONSIBILITIES:
» To conduct market research and analyse questionnaires.
» To help top management to prepare marketing plans and to execution of the plans using the right sources.
» To compile and distribute financial and statistical information such as budget spreadsheets.
» To write reports, company brochures and corporate documents.
» To assist in the organizing promotional events and traditional/digital campaigns and attend them to facilitate their success.
» To organise and host presentations, customer visits and promotional activities.
» To support marketing executives in organizing various projects.
» To visit customers/external agencies.
» To conduct industry research to enhance business size in future.
Customer Service Representative
KEY RESPONSIBILITIES:
» To determine the cause of the problem; proposing the best solutions; expediting
correction or adjustment; following up to ensure resolution.
» To build sustainable relationships of trust through interactive communication.
» To go extra mile to engage customers.
» To take payment information and other pertinent information such as addresses and phone
numbers.
» To follow communication procedures, guidelines and policies.
» To provide customer care.
» To update customer information in the customer service database.
