Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Monitored, followed-up and escalated cases to meet customer response commitments.
Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Developed summaries to assess each client's participation level and determine targets for follow-up plans.