概要

I am seeking for an exciting and challenging position within an organization which offers a variety of work and provides opportunities for personal growth. My goal is to play an essential role in an organization where I can achieve results by making a measurable contribution through creative leadership, teamwork, and passion enhanced by the drive to succeed.

工作经历

公司标识
Inside Sales Associate
Upstream bpo sdn bhd
Oct 2022 - Oct 2023 | Kuala Lumpur, Malaysia



Develop and expand a portfolio of corporate clients through effective networking and marketing strategies.
Assess both existing and potential clients' IT needs and provide well-informed recommendations, including suggestions for IT equipment and service packages.
Create compelling sales presentations to pitch products, services, and customized packages to clients.
Conduct product demonstrations to showcase the benefits of IT equipment.
Negotiate sales, package discounts, and long-term contracts with clients, ensuring a win-win solution.
Offer technical advice and support to clients after completing a sale, ensuring customer satisfaction.
Set clear sales goals and devise a strategic plan to achieve these objectives.
Continuously monitor progress towards sales goals and maintain detailed records of sales performance.
Respond to client inquiries, outline product benefits, and engage in discussions about the pros and cons of competing products or services.
Stay up-to-date with the ever-evolving IT industry, keeping abreast of industry trends and innovative products.
Create marketing materials and web-based content to effectively promote products and time-sensitive sales.
Attend trade exhibitions and industry events to remain well-informed about cutting-edge products and sales trends.
Collaborate with a diverse range of organizations, including technology manufacturers, software developers, IT consultancies, and technology solution providers.





 




公司标识
Quality Assurance Specialist
Mindbridge Pvt. Ltd.
Jan 2022 - Sep 2022 | Lahore, Pakistan


   



Maintain and enhance internal support and call center quality standards.
Review a subset of support agent interactions (calls, emails, chat, etc.).
Evaluate support interactions against internal standards.
Provide meaningful and constructive feedback alongside evaluations.
Conduct regular meetings with agents to discuss and explain feedback.
Analyze all customer service metrics (e.g., CSAT, FRT, IQS) and assess the impact of support team performance on these KPIs.
Develop strategies to enhance support KPIs.
Offer specific instructions and continuous support to assist agents in improving their performance.
Identify the need for training and onboarding programs and initiate relevant projects.
Monitor customer service performance at both the individual agent and team levels.
Create reports that accurately reflect support performance.
Report support team performance to higher management.
Participate in calibration sessions to maintain consistency in internal evaluations.
Contribute positively to the team culture.




公司标识
Inbound Customer Service Representative
Support Solutions Hub (PVT) Ltd
Apr 2019 - Apr 2022 | Lahore, Pakistan


Maintain a positive, empathetic, and professional attitude when interacting with customers.
Respond promptly to customer inquiries via various communication channels.
Communicate with customers effectively through different means.
Acknowledge and resolve customer complaints with care and efficiency.
Demonstrate in-depth knowledge of our products to provide accurate answers to customer queries.
Process orders, forms, applications, and customer requests in a timely manner.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Collaborate and coordinate with colleagues as needed to address customer issues.
Provide feedback on the efficiency of the customer service process for continuous improvement.
Manage a team of junior customer service representatives, guiding their performance.
Ensure high levels of customer satisfaction by delivering professional and responsive customer support.

公司标识
Business Development Associate
Information Processing Solutions Pvt Ltd
Oct 2016 - Jan 2019 | Lahore, Pakistan


Collaborate with the Managing Director to develop business and marketing plans aimed at achieving revenue goals.
Cultivate and maintain strong customer relationships to create a substantial pool of prospective clients.
Identify cross-selling opportunities across various offices to maximize revenue.
Act as a representative of the organization by participating in industry forums, client discussions, and conferences.
Foster and maintain robust customer relationships to continuously generate a substantial pipeline of potential clients.

公司标识
Customer Service Representative
Mindbridge Pvt Ltd.
Jan 2013 - Sep 2016 | Lahore, Pakistan


Answer incoming calls and promptly respond to customer emails.
Manage and resolve customer complaints in a professional manner.
Sell products and input customer orders into the computer system.
Identify and escalate complex issues to supervisors as needed.
Provide customers with accurate product and service information.
Conduct research to find required information using available resources.
Identify, investigate, and resolve customer complaints using relevant software tools.
Process orders, forms, and applications efficiently.
Route calls to the appropriate resources or departments.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team about any emerging trends in customer calls.
Follow up with customers on their calls as necessary.
Offer upselling of products and services when appropriate.
Complete call logs and generate reports as required.
Perform any other duties as assigned by the organization.

学历

Punjab university Lahore
学士, 艺术学士, B.A‎
History, Philosophy, Persian
所占比重 55%
2012
Government Collage .
中级/A级, 艺术系, FA‎
Sociology English
等级 B
2010
Jinnah Ideal High School Mansoorabad Faisalabad.
大学入学/0级, 科学, matric‎
Math Cemetery Physics English
等级 A
2007

技能

熟练 Active Transportation
熟练 Auto Cab
熟练 Call Center Services
熟练 Customer Care Representation
熟练 Disciplined
中级 EDI
熟练 Employment Forms Processing
熟练 Finance Administration
熟练 Handling Assignments
熟练 iCabbi
熟练 Legal Documents Management
初学者 Microsoft Powre Point
熟练 Microsoft Suite
熟练 Process Operations Handling
熟练 Product Knowledge
熟练 Self-motivated
熟练 Spreadsheet Navigation
中级 Superior Client Services
中级 Team viewer
熟练 Technology Skills
熟练 Time Managment
熟练 Web Services

语言

熟练 阿拉伯语
熟练 乌尔都语
中级 印度尼西亚语
熟练 马来语
熟练 英语