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概要
A career with a progressive organization that will use my education, skills and abilities in an executive capacity, where I can efectively contribute to opeartions in any capacity that best matches my skills.
工作经历
Senior Online Trading Officer
Online Trading, Account opening ,Customer Dealing, Internal processes(involving suspension & closures of account, KYC calls, subscription of IPOs, emails, solving queries)
Understanding customers needs and provide appropriate solution and attention.
Soliciting customers feedback and identify problem trends for improvement opportunities.
Delivering overall quality service to the customers to achieve maximum customer satisfaction.
Assisting customers with their enquiries escalate/ re-direct problems when appropriate.
