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概要
An energetic, driven and highly motivated professional who has a strong desire to succeed and who possesses the ability to build positive working relationships with customers. I am someone with great experience and professional gravitas who clearly understands the operational and development needs of a business. Right now I am looking for an exciting and rewarding managerial career with an ambitious company.
工作经历
Operations Manager
While taking a customer-centric approach, ensuring that all operations are efficient and effective while continuous improving customer satisfaction ratesInvolve in Investigating customer problems and find solutions.
Review product quality research new suppliers monitor stock levels.
Keeping control on food and labor costs
Purchasing stock supplies and negotiating best prices with the trade suppliers
Dealing and resolving customers complaints
Involve in supervising daily operations of organization.
Help departments to develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion and suggest solutions
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs to achieve targets.
Retail Operation Manager
• Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits
• Handled the responsibilities of updating knowledge of market trends in the retail industry and monitoring the activities of the competitors
• Boosted sales by 20% increase year-on-year.
• Set up a complaint handling procedure that reduced response times by 10% and increased customer satisfaction by 30%.
• Developed a direct marketing campaign and new brochure that cleared end-of-season stock with a 15% profit margin.
• Performed essential functions like interviewing staff, performance reviews, as well as provided training programs to new retail staff
• Played a key role in making decisions regarding stock control as well as managed stock levels
• Negotiated lower rates with suppliers which enabled the company to purchase more stock and increase its volume of sales by an additional 1.5m.
• Implemented innovative store promotions to achieve the financial objective of the organization
• Devised and implemented a new customer loyalty scheme which saw an uptake of more than 200,000 new customers and new orders.
• Successfully negotiated lower media advertising rates which resulted in the company being able to extend its Marketing campaigns
• Handled other tasks like daily financial, inventory control and accounting
• Managed and coordinated with all operational activities of the store
