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概要
A highly self-motivated, ambitious and determined business graduate highly focused, rational and open-minded coupled with valuable work experience with in variety of environments. Well defined communication and interpersonal skills, maintaining a positive and supportive attitude with the ability to achieve desired results. Works well under pressure and excels in planning and organisation.
With a strong focus on client satisfaction and desire to achieve significant results, is seeking to secure an entry level challenging position in an organization, where I can contribute fully to long-term growth and profitability.
工作经历
Customer Care Executive
• Establishing and maintaining a relationship with new and existing customers to assess their needs and provide solutions through products and services offered by Ufone.
• Selling additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Answering inquiries and resolving issues by clarifying desired information; researching, exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Offering prompt, friendly, courteous assistance to our customers to give them the best experience possible.
• Achieving 100% daily, weekly and monthly customer service targets.
• Working closely with co-workers to accomplished mutual goals in a team environment.
• Undertaking full induction training and attend ongoing regular training sessions.
Internship
• Provided account opening service to customers, deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits.
• Conducted financial due diligence,identify fraudulent cases efficiently, accurately and within standards and referring detections to the anti fraud cell of the bank.
• Effectively managed the service environment of a branch.
• Ensured the high standard implementation of divisional business strategies.
• Actively identify potential customers in order to introduce integrated services packages and other general banking products.
• Supported General Banking Manager and Branch Manager in developing, implementing and meeting the branch objectives.
• Making referrals on financial planning reviews and investment and insurance products to responsible staff.
• Created reports to analyse common complaints and problems.
Administrative Officer
• Undertook day to day banking, bookkeeping and general accounting duties including receipting and ordering.
• Set up and maintained efficient office systems within the school’s admin office, including manual and computerized information retrieval systems.
• Drafted correspondence, reports and other documents.
• Dealing with telephone enquiries and visitors to the school.
• Effectively managed co-ordination with the teachers.
Internship
• Co-ordinated with clients, sales and technical teams.
• Established and maintained relationships with all branches.
• Ensured the daily attendance of all the employees.
• Provided support in preparing monthly salaries, calculation of overtime and commission for sales staff.
• Coordinated with the bank for salary transfer to the staff bank account.
• Worked with bank closely on a day to day activities and deposit of daily collections.
