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概要
Seeking a challenging position in a leading organization with an aim to contribute positively towards the achievement of its objectives, to develop and improve my professional skills. Courteous and excellent organizational skills and highly efficient with an understanding of the travel industry. An experienced travel consultant and sales representative who is able to make the best possible travel arrangements for a client’s destination.
工作经历
Travel Consultant & Office Assistant
* Dealing with customer queries and complaints on daily basis.
* Respond to all calls quickly, professionally and courteously.
* Conducts research according to the requirements of the client and get the
most affordable deals.
* Answering questions regarding dates, prices, and availability of Domestic and
International flights.
* Determining client's needs and suggesting suitable travel packages.
* Using GDS software (Sabre or Galileo) to check availability of Tickets.
* Providing clear information for each choice so that the clients can decide
properly.
* Preparing travel itinerary for clients.
* Keeping clients up to date with any changes.
* Ensuring compliance with company's procedures for documentation,
ticketing, voids, refunds.
* Recording information as needed.
* Dealing with Umrah Clients and provide information.
* Dealing with customer queries, complaints or refunds.
* Organizing the office and assisting associates to optimize processes.
* Inform seniors about any problems or key situations.
* Build and maintain relationships with clients.
* Training and assisting new staff.
* Keeping record of all accounts receivable and account payable.
* Preparing drafted financial statement on fortnightly basis.
* Collecting and Processing Payments.
* Maintain Balance Sheet.
