Conducting effective resource planning to maximize the productivity of resources (people, technology etc.).
Manage day to day activities of the organization.
Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.).
Coordinate with staff and management.
Address operational issues and concerns in a timely fashion.
Supervise the operations team to ensure operational excellence.
Develop and maintain operational guidelines for staff.
Coordinate with clients and affiliates for payments.
Complete documentation of sales data and petty invoices.
Coordinate with the Tax return department for income tax of employees and company.
Coordinate with developers for in-house software development and Marketing sites.
Managing Google Ad Words and Marketing Campaigns.
Manage all IT-related work like Agent IDs, Calls software and Sip settings, etc.
Create a shift schedules for all staff.  Manage breaks and holidays of all staff.
Take care of all office inventories.
Procurement of equipment for office and IT Department.

Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics, etc.)
Manage all sales data.
Coordinate with clients and affiliates for payments.
Make sales commissions for staff.
Manage a close rate of the sales staff.
Develop and maintain operational guidelines for sales staff.
Create a shift schedules for all staff.  Manage breaks and holidays of all staff.

Worked closely with sales managers of the USA, UK, and Canada providing B2B assistance.
Providing a high level of customer services on inbound calls.
Answering customer queries and helping them find the right product.
Ensure proper stock management.
Coordinate with the suppliers regarding promotions and discount packages.
Familiar with the product onboarding requirements for Wal-Mart, Best Buy USA &Canada, Bed Bath & Beyond, TESCO,, Amazon seller & Vendor portals for the USA, UK and Canada.

Perform Data Processing tasks for accounts, fulfillment, and dispatch via custom CRM and industry-renowned software like Xero, Magento, and NetSuite, etc.
Play a key supporting role in planning and implementing procedures regarding Oracle Base ERP (Enterprise Resource Planning) & IMS (Inventory Management System).
Systematically Audit & make sure the physical inventory is required to run a promotional packet for buyers.
Manage Purchase orders from Amazon, eBay, Costco, Best Buy, etc. Design a new promotional packet to go with the rate sheet and compare the benefits of our units with the competition.
Manage a special session for the buyers of Wal-Mart, Amazon, and Costco which focuses on the features and benefits of our units.
Manage inventory of inbound & outbound accessories.
Email communication with clients and intra-company personnel.

Adding data to relevant fields in the company’s custom software.
Presenting daily reports to management by sifting data from Word and Excel files.

Adding data to relevant fields in the company’s custom software.
Presenting daily reports to management by sifting data from Word and Excel files.