Utilized Sabre reservation system, internet vendor websites to research and reporton pricing availability features hotel profiles and rates.


 Assist clients with all travel needs over the phone.


Manage applicable email, correspondence, and maintained travel records on daily basis.

Assist client needs and recommended appropriate products or modificationsto stay within the company budget.

·  Responding appropriately to customer questions and comments.
· Identify gaps in a customer’s records & then collecting information to fill them in the gaps.
· Assisting customers in making a decision about a product or service to buy.

· Maintain and updating customer databases.
· Keeping accurate records of discussions or correspondence with customers.

· Responding promptly to customer enquiries in person or via telephone, letterand an email always in a professional & efficient manner.
· Using the in-house system to record necessary information and instigate actions as required.

· Processing orders, forms, applications and requests for information.

· Dealing efficiently with questions and queries from customers.

· Keeping up to date with all the company's products, services and procedures.

· Directing requests and unresolved issues to other colleagues.

· Maintaining up to date paper and computer based files and administrative systems.

· Promoting the company’s products and services to customers

· Possess good organizational and time management skills
· Highly skilled in handling front office activities independently
· Punctual and ability to perform tasks independently

· Good coordination and relationship building skills

·  Effective written and verbal communication skills

·  Sound knowledge of Front office monitoring

·  Extensive knowledge of handling EPABX.

·  Good telephone etiquettes and presentation skills

· Skilled in major computer applications related to work like Microsoft Word, Excel, PowerPoint, Outlook and the Internet

· Handle all the front desk operations.
· Coordinated with the guests and responded to their inquiries.
· Dealt with guests complaints by giving them the solution.
· Responded to the guest’s calls from room service, special service, emergency service and other queries.

· Transfer guest’s calls to the food department effectively for breakfast, lunch and dinner orders inside the room.