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概要
CCNA(Routing and switch),CCNA(Security), Linux RHCSA certified with MCS degree and DAE(Electrical) B-Tech(Electrical) and 3+ years’ experience in Telecom & IT, as troubleshooting and customer relationship management and professional services. And 2 year experience in educational institute as System Support Engineer to manage, installation it lab, internet services.
I also have a vast knowledge in other domains like Routing & Switching, Security. Experience with World Call telecom limited.
工作经历
System support Engineer
Provide technical support to end user.
Installation configuration and Manage it labs.
Installing and configuration local and network printers.
Installing and configuration and patch of different software’s.
Imaging pc and laptop using ghost.
Operating system installation of window xp/7/8/8.1/10,Ubuntu,MAC
Dual boot like (Window + Ubuntu), ( Mac+ Window ).
Provided remote assistance for installation of third party applications
Maintaining records of software licenses, patch, and crack.
Prepare recovery plans to recover lost or corrupted data
Maintained a secure work environment by setting up firewall and removing virus and spyware affecting the systems
Setting up new users' accounts and profiles and dealing with password issues.
Technician
Provided Broadband internet, and cable network to end user.
Installation, Configuration and Administration of Cisco Routers and Switches.
Troubleshoot and maintain the receiving and transmitting of RF signal in cable internet.
Installation of UPS and DC 12 volt batteries power system backup for node.
Installation and tuning, troubleshooting of RF amplifiers like SA , Gain maker HGBD, HGBT.
Configure SDA 5000 meter, and Deviser.
Provided QR-540 565, 700 Cable splicing.
Trouble shooting of unnecessary voltage drops. Current and RF signal losses..
Troubleshoot and maintain of low and high frequency signal transmission.
Provided Noise trouble shooting in HFC plant.
Providing technical support with troubleshooting to corporate clients.
Coordinate with enterprise customers about complete project plan after receiving the go-ahead from the approving authority.
Preparing detailed project management plans and performing testing.
Conducting technical meetings / presentations with corporate clients.
Ensure customers satisfaction with the solutions deployed and get their connectivity issues resolved efficiently
Perform special projects according to the supervisor plan and furnish within the timelines.
Install, test and maintain a wide range of IT communication infrastructure and cabling
