Offered first-rate support to the manager in supervising administrative functions of the department. Developed and strengthened long-term working relations with clients to assure seamless working of administrative operations. Organised and scheduled meetings and appointments on weekly basis.
Key Accomplishments

Prepared certificates as well as maintained database and records on excel sheets in a timely manner.
As an admin in the training department, targeted clients to make the mandatory Dubai Government training from DCAS - Dubai Corporation for ambulance services, SIRA - Security Industry Regulatory Agency, DCD - Dubai Civil Defence, and DM - Dubai Municipality and made necessary arrangements.
Addressed customer complaints and enquiries by collaborating with employees and ensured the swift resolution of issues in accordance with company policies.
Identified need for skills improvement and conducted regular training sessions for newly hired staff members that enhanced staff productivity.

Performed administrative and clerical functions, including managing calendars, screening calls, and organising and filing payroll documentation. Produced, maintained, and delivered reports, spreadsheets, and presentations to the management on a regular basis by using Microsoft Office Suite (Word, Excel, Outlook, and Access).
Key Accomplishments

Created and processed a variety of administrative records using internal and external databases.
Responded to emails, telephones calls, and inquiries regarding department services, policies, and procedures.
Identified and determined customer queries, issues, and complaints while developing relations with new customers and eliminating negative feedback.

Interacted with agencies to create travel itineraries for business directors and employee events. Planned and coordinated administrative procedures as well as devised ways to streamline processes. Rendered keen eye for details to record and enter customer transactions into computers and deliver computer generated receipt in a timely manner. Replied to inquiries about the rate while following all bank requirements as a Telephone Operator.
Key Accomplishments

Played an integral role in guiding clients about the condition for buying and selling foreign currency.
Skilfully analysed and supervised performance as well as offered feedbacks to ensure organisational growth in the administration department.

Generated and retained annual budget and cash related statements by the SBP and Head Office. Held full accountability for sorting and posting cash receipt payment. Created and followed up on sales quotations made for clients while discussing terms with the client at a cost best suited for clients. Assumed and maintained full liability for handling concerns and queries of customers and balancing cash at the end of the day.
Key Accomplishments

Ensured swift resolution of clients’ issues by collaborating with co-workers and clients.
Expertly applied time management, communication, and customer service skills to oversee effective processes and retain various office systems.
Succeeded in minimising waiting time for customers by performing cash transactions in a timely manner.
Functioned in close collaboration with clients and various departments to deliver excellence service to meet client’s needs, cost, and time restraints.