● Receiving inbound calls for the tele-communication companies (Spectrum, Comcast, Cox, Mediacom and Hughes Net in the United States.
● Sell new services as per the criteria of the particular partner. • Also upsell to the existing customers.
● Keep a track of all the follow-up sales that has to be done on time.
● Update the existing customer database with contact information & maintain all customer interactions in the CRM.
● Assist the other team members to get the RGU’s.
● Follow the QA criteria to maintain the highest quality rating.
● Manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service

● Resolving customer’s issue via call, chat and email.
● Take and process orders in an accurate manner.
● Working with customers to identify computer problems and advising on the solution.
● Logging and keeping records of their queries.
● Analyzing call logs and spot common trends and underlying problems.
● Communicate and coordinate with internal departments.
● Follow up on customer interactions.

● Receiving and verifying documents as per control sheet/check list.
● Enter the data and update all data in Bank data base application.
● Segregation, Document preparation and Scanning and Verification of AOD, CCF and Loan documents.
● Retrieve, sort and file all information.
● Keeping the document in proper location (AOD, CCF & Loan document).
● Tagging of online bank documents in ENBD data base application.
● Preparing relevant reports and report to Supervisor.
● Verification and Refilling of documents.
● Distributing the jobs to all team members.
● Ensure that all documents are barcoded.