Conduct and coordinate with management to ensure timely recruitment, interviews, orientation and training and development of employees.
• Coordinate and provide follow-up on claims, leave request employee references, wage verifications, any requested employment data; maintain up-to-date documentation, file/scan related records.
• As directed, provide guidance to employees and management in regard to HR policies and practices.
• As requested, conduct investigations, coordinate with department management and advise on the process for employee coaching and corrective actions.
• Follow and ensure compliance with all safety practices and policies.
• Answering employee questions, processing incoming mail, creating and distributing documents.
• Posting job ads and organizing resumes and job applications
• Orienting new employees to the organization (setting up a designated log-in, workstation, email address, etc.)
• Providing customer service to organization employees

Support the development and implementation of HR initiatives and systems
• Provide counselling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective on boarding plans, develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements

• Being the Ops representative, conduct final interviews in the hiring process.
• Monitors productivity of customer service representatives and generates reports.
• Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events.
• Reviews data to monitor the customer experience and subordinate statistics.
• Answers questions and recommends corrective services to address customer complaints.
• Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs.
• Determines work procedures, prepares work schedules and expedites workflow.