• Supervision of server administration for Windows 2008 / 2012 Servers, File servers, ISA servers, SQL servers,
• Identified ways to improve quality and efficiency
• Successful migration of Antivirus from Sophos to Kaspersky
• Successful migration of Orico (In house build) to Orisales for alignment of Global
• Management of Oriflame Website working in Sitecore and dream viewer
• Working with Global IT Team for Business Plan and Budgeting
• Looking after the IT procurement and vendor Management
• Active Directory Management
• Technical support provided regarding software as well as hardware.
• Working on LAN/WAN Extension and new sites project.
• Working on ORISALES ERP Project
• Provided office management and user support. Involved in procurement, purchase, distribution of hardware and technical support. Have demonstrated well-developed analytical, and communication skills. Conducted employees training sessions on various topics and other on-site user training in IT field. Coordinated / managed staff conferences and events.
• Clients / server installation and troubleshooting skills. Experience of working and handling different types of users/
Clients.
• Security Cameras, Telephone Exchange, QMS

• Successful Implementation of Mobile Device Management Application SOTI in Pakistan, Tajikistan, Iraq, Kazakhstan, Turkmenistan and Turkey.
• Proven success in Information Technology Infrastructure, IT Governance & Compliance, Information Security, Systems Management, Data Center Operations, Business and IT Operation applications Management
• Managing and training help desk personnel’s at Level 1 and Level 2 to Support Mobile Device Users
• Complete administration of MDM (SOTI) including management of Development, Test and Production instances
• Successful transformation of Service Desk from permanent resources to outsourced SLA based model
• Managing and training help desk personnel’s at Level 1 and Level 2.
• Complete administration of ServiceNow including management of Development, Test and Production instances
• Expertise in Incident, Request, Problem, Change, Knowledge, Configuration and SLA Management
• Implementation of CCI Voyage for Direct and Indirect Sales Operations: Voyage CCI is an application specially designed for Pre Sellers of CCI, which provides taking online order, and provides to make all transactions such as billing and dynamic dispatching fast and quick.
• System & Network support to CCBPL MIS officers at branch offices
• Can work on Microsoft/IBM environments
• Video Conference Solution using TANDBERG for 9 + branch offices
• Evaluation, negotiation, & procurement of IT equipment for new IT solutions
• Managing a team of 25+ Helpdesk personnel’s operating in central region
• Ability to identify gaps and look for resolution by building up a consensus.
• Developing strategic partnership with other departments to increase transparency and understanding of business processes.
• Worked as Project Lead and implement Office 365 in CCBPL successfully and managed to transform more the 2500 user from Office 2010 to Office 2013 within short time.
• Worked as Project Lead and implement .Secure Internet (Anta Media Hot Spot) for CCB

• Assists in planning, designing , documentation & implementation of various systems/standards
• Implementation of Symantec Antivirus across the country and managed more than 3000 clients including systems and server machines
• Managed helpdesk support services, meeting and exceeding 1st and 2nd level problem resolution
• LAN and WAN Administration.
• Vendor Management for Implementing and maintaining different maintenance agreements for I.T infrastructure
• Remote Trouble Shooting for Branches (National & International).
• Implementation & Up gradation of LAN/WAN infrastructure
• Administration of client’s WAN links Solar Winds network management system
• Business Planning support to other departments at territory level
• Red@Global Implementation (Gujranwala & Sialkot)
• Managing Data Backup for File Server, Mail Server and Systems
• Manage client’s queries using online helpdesk system
• Messaging & Collaboration Project all Pakistan

• Looking after of (OM) Outlet Master and Discounts
• Team Member of SAP Implementation Team Over all Pakistan
• Worked as Helpdesk Officer and ensure the well in time IT Support to more than 50 Computer user
• Active Directory Windows Server 2003 all Pakistan
• Active Directory Windows Server 2008 r2 all Pakistan
• Basis Implementation Project Independently in Sialkot Territory
• Daily Sales Reporting
• Zero Coolers Sales Reporting
• Brand Pack wise Sales Repotting