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概要
Seeking for a new challenging position that satisfies my enthusiasm and ambition and I am looking to lead projects and team for a successful delivery of establishing a good relationship with all stakeholders and achieve the high satisfaction. Looking to utilize my strong technical skills, leadership skills, strong management & strong communication skills to achieve the desired goals and objectives.
工作经历
IT SUPPORT Specialist
• Management and maintenance of Internet and ICT assets
• Make recommendations for the improvement of the company’s ICT department
• Regularly respond to ICT solutions including; client queries, soft/hardware improvements, installation and configuration, diagnosis and troubleshooting to ensure efficiency
• Set up workstations with computers and required support devices and ensure functionality of external hardware
• Provide staff orientation, technical support services, training and capacity building
• Conduct needs assessments to identify user gaps, training needs and improvements
• Market intelligence to improve ICT systems and initiate innovations
• Manage other partner functions including SOUQ, NOON, SHOPIFY and others as shall be assigned from time to time
ASSOCIATE TECHNICAL ASSISTANT
• Examining current systems
• Talking to users (requirements gathering)
• Producing specifications for new or modified systems
• Liaising with other IT staff such as programmers to produce new systems
• Implementing new systems
• Training the Organizational Staff
• Installation & configuration of a company’s computer hardware operating systems and applications
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault
IT TECHNICIAN
• Responsible for the management of the company’s Internet and information technologies (IT) assets
• Maintenance of all information technology equipment
• Offer training to staff of the organization
• Make recommendations for the improvement of the company’s IT department
• Maintain right working attitude with other IT staff
• Respond to client’s questions on IT
• Continuously seek improvement of the IT sections
• Network computers in various departments when needed
• Responsible for the installation and configuration of software on computer systems
• Handle diagnosis and troubleshooting of computers to discover and solve hardware and software faults
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems
