• Carrying out various customer service activities, including upselling and handling new & existing account
• Analyzing numerous raw data through SAP system while interpreting key inclusive reports to the management
• Acting as a liaison between Suppliers, clients and operations & other departments to ensure efficient and profound service levels are delivered to each stakeholder
• Corresponding and communicating with foreign business partners and customers.
• Maintaining, emerging and building long term relationships with account portfolio via phone calls, emails, and job quality follow up
• Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor
• Observing the market and contributing to the further development of the company\'s range of services
• Focusing on sales efforts by studying existing and potential volume of customers
• Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
• Monitoring competition by gathering current marketplace information on rates, new services, new value additional tools, techniques, etc

•Responsible for strategic planning of objectives, achieving KPI’s and Capture Market Share
•Managing Projects by streamlining workflows and processes to ensure maximum output from the given resources
•Ensure efficient and effective workflow from the front desk to the billing department which includes personal, documents manager, SLA’s, billing, reports scheduling, Alerts/Recall and build sales funnels,
•Engage key clients on daily and weekly basis
•Acquiring Skills in the field of relationship management, strategic planning and project management.
•Responsible for briefing various communication solutions to customers
•Manage support team, quality assurance, sales ops, services delivery and Billings
•Effectively procuring business from new and existing clients
•Responsible to handle the telephone and on email enquiries
Assisted the managers in preparing reports and submissions.
•Handle all the other responsibilities related to the job
•Filing corporate documents, records, and reports.
•Assisted the managers in preparing reports and submissions.
•Filing corporate documents, records, and reports.

• In charge of drafting legal letters to clients.
• Answered client calls, processing checks for client and attorneys, and preparing bills to clients.
• Prepared and managed correspondence, reports, and documents.
• Organized and coordinated meetings, conferences, and travel arrangements.
• Maintained schedules and calendars.
• Arranged and confirmed appointments.
• Communicated verbally and in writing to answer inquiries and provide information