概要

I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I have more than experience in managing and leading teams across multiple sectors. I am eager to learn, I enjoy overcoming challenges. 

工作经历

公司标识
Customer Service Representative
Karma Software Solutions
Aug 2023 - 代表 | Lahore, Pakistan

As a seasoned License and Permit Broker, I have a track record of successfully assisting clients in obtaining licenses, permits, and registrations from various government departments for their businesses. With a focus on client satisfaction, I excel in guiding clients through the regulatory landscape and ensuring compliance while transparently communicating associated charges.Key ResponsibilitiesClient EngagementProactively identify and engage clients seeking licenses, permits, or registrations for their businesses.Conduct in-depth consultations with clients to understand their unique needs and specific regulatory requirements.Information GatheringThoroughly collect and assess detailed information from clients, including business activities, location, and industry specifics.Validate the accuracy and completeness of client-supplied data, streamlining the application process.Regulatory MasteryMaintain an up-to-date understanding of evolving regulations, requirements, and procedures across various government departments.Expertly navigate the regulatory landscape, determining precise permit and license needs for each client.Efficient Application ProcessExpertly prepare, compile, and submit meticulous applications, forms, and supporting documentation to relevant government agencies.Ensure applications are comprehensive, accurate, and efficiently processed.Transparent Fee StructureClearly articulate the fee structure to clients, encompassing government fees and service charges.Provide clients with precise cost estimates, fostering transparency and trust.Client-Centric Follow-UpMaintain proactive communication with clients, keeping them informed of application progress and milestones.Vigorously pursue expedited processing when necessary by liaising with government agencies.Meticulous Documentation ManagementEstablish a well-organized system to document and track all client interactions, applications, and approvals.Ensure clients receive

公司标识
Command Center Associate
Cheetay Logistics
Jan 2021 - Dec 2021 | Lahore, Pakistan

I was working as a command center associate.

公司标识
Chat Support Executive
Cheetay Logistics
Apr 2020 - Dec 2020 | Lahore, Pakistan

I was working as a chat support executive in cheetay logistics.

公司标识
Customer service Representative
Cheetay Logistics
Oct 2019 - Mar 2020 | Lahore, Pakistan

I have been working here in different departments currently I am working in command center department 

公司标识
Team Leader
Mindbridge
Mar 2016 - Aug 2019 | Lahore, Pakistan

Working as a customer care representative at jazz helpline

公司标识
Customer Care Representative
Business &Communication Center
May 2014 - Dec 2015 | Lahore, Pakistan

Working as a customer care representative at jazz helpline.

公司标识
Data Entry Clerk
Archifiles Of Pakistan
Mar 2012 - Dec 2013 | Lahore, Pakistan

Data Entry Clerk in Archifiles of GIS data is responsible for accurately and efficiently entering geographic and spatial data into the GIS database system. They play a vital role in ensuring the integrity and accuracy of geographic information, which is used for various purposes such as urban planning, environmental analysis, and infrastructure management.Additional ResponsibilitiesWeb Data Collection Gather geographical and spatial data from various online sources, including websites and databases, and compile this information into the GIS dataset.Data Verification Cross-reference and validate data collected from external sources to ensure its accuracy and consistency with existing GIS data.Source Documentation Maintain a record of the websites and online sources from which data is collected, including URLs, publication dates, and any necessary citations.Data Integration Integrate external data seamlessly into the GIS database, ensuring that it aligns with established standards and formatting requirements.Data Privacy and Compliance Adhere to data privacy regulations and copyright laws when collecting and using data from online sources, and seek necessary permissions or licenses if required.Including these responsibilities highlights the role's versatility in data collection, not only from internal sources but also from external websites, which can be valuable for enriching the GIS database with up-to-date and relevant geographic information.

学历

Allama Iqbal Open Univeristy
学士, 贸易学士, Bachelor In Commerce‎
COMMERCE, ACCOUNTING, ECONOMICS
等级 B
2021
BISE
中级/A级, 贸易学学生, I.Com‎
Accounting, Statistics, Economics, Computer, Business & Communication
等级 B
2007

技能

初学者 Accounting
中级 Accounting Skills
初学者 Admin Assistance
初学者 Adobe Photoshop 
中级 Amazon Knowledge
初学者 Bank Reconciliation on
初学者 Book keeping
初学者 Bookkeeping
熟练 Call Center Services
初学者 Campaign Management
熟练 CEM Deployment
初学者 Chat Support
熟练 Client Coordination Skills
熟练 Client Dealing
熟练 Client Dealing 
初学者 Clinic Verification
中级 Close Attention To Detail
初学者 Committed to Customer Satisfaction
初学者 Communication and Interpersonal Skills
初学者 Computer Proficient
熟练 Customer Care
熟练 Customer Service Skills
熟练 Customer Services Oprations
初学者 Data Entry
熟练 Database Management 
初学者 eBay Account Handling
初学者 Export Management
初学者 Export Development
初学者 Financial Accounting
初学者 Fluent in English
中级 Fluent In In English
熟练 Front Office Support
初学者 Funds Management
中级 Good Communication Skills
中级 Handling Assignments
初学者 Listening to Customers
初学者 Manage Client Relationships
熟练 Management Skills
熟练 Management Skills 
初学者 Microsoft Excel
中级 Negotiation Skills
初学者 Oral Communication Skills
中级 Organization Skills
中级 Patient Calling
初学者 Preparing Enteries
熟练 Presentation Skills
熟练 Process Operations Handling
中级 Product Listing
中级 Quality Control Printing
中级 Quick Books

语言

熟练 旁遮普语
熟练 乌尔都语
熟练 英语