Billing Responsibilities:1. Responsible for new invoicing and billing elements to the client on a recurring basis and on a fixed-bid project.2. Documentation of all Billing elements and coordination with the Technical Team3. Invoicing for partial and full-time attachment.4. Responsible for quality and issuing of all monthly invoices.5. Preparing reports on a weekly and monthly basis with the help of the finance department.6. Hands-on experience with Freshbooks, Quickbooks, and Open Source billing for invoicing.7. Working on reports on a monthly basis like overtime, gifts, commissions, etc.8. Preparing weekly, monthly, quarterly and annual reports for a proper check on revenue, sales, and profit analysis.9. Perform an internal audit of the billing & invoice processes.10. Coordinating with all the departments and managing & delivering designated takes and information to them.11. Responsible for Team Training and managing them.12. Ensure all tax compliance for customer bills

Executed billing tasks and recorded information in company databases.


Collected data to complete detailed billing reports for stakeholders and management.


Completed and processed purchase orders invoices and clients monthly billing invoices.


Kept all information secure and confidential.


Followed up with appropriate parties to obtain prompt payments.


Produced large volumes of client invoices using FreshBooks, Quickbooks, Open Source billing & Ms. Excel.


Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.


Entered invoices requiring payment and disbursed amounts via check, electronic transfer, or bank draft.


Created an improved filing system to maintain secure client data.


Prepare reports on a weekly and monthly basis to update management.


Identified, researched, and resolved billing variances to maintain system accuracy and currency.


Generated and submitted invoices based on established accounts receivable schedules and terms.

Operations Responsibilities:

Resume preparation of the technical staff
Client-end communication via call or email.
Conducted/hosted Interviews of the technical staff.
Email communication with the client and notifying the activities of their team members.
Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
Increased company profits through performance optimization strategies and efficiency improvements.
Introduced new methods, practices, and systems to reduce turnaround time.
Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Liaised between multiple business divisions to improve communications.
Collaborated with stakeholders across the organization to maintain proper flow of communication and execution of planned initiatives and projects.
Coordinated and engaged with leadership in planning and organizing calendars, events, and activities.
Working on R2D2 and NextHRM.

Working as a BDO for b2b communication

Provided primary customer support to internal and external customers.


Answered product and service questions, suggesting other offerings to attract potential customers.


Liaised between corporate decision-makers and customers on issues involving fees, prohibited items and gating.


Demonstrated computer skills for data entry and answered broad variety of inquiries.


Leveraged sales expertise to promote products and capitalize on upsell opportunities.


Offered advice and assistance to customers, paying attention to special needs or wants.


Responded to customer requests for products, services and company information.


Provided seller support on refunds, posted feedback and policy changes.

Provided information about available products and services, membership details, and purchase advantages.


Generated a minimum of 5-10 new leads each day


Explained product prices and packages as well as answered questions and addressed the concerns of customers.


Proved successful working within tight deadlines and a fast-paced atmosphere.


Used critical thinking to break down problems, evaluate solutions and make decisions.


Increased customer satisfaction by resolving issues.


Identified issues, analyzed information, and provide solutions to problems.


Developed team communications and information for meetings.


Offered friendly and efficient service to customers, and handled challenging situations with ease.


 

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.


Collected customer feedback and made process changes to exceed customer satisfaction goals.


Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.


Proved successful working within tight deadlines and fast-paced atmosphere.


Participated in team-building activities to enhance working relationships.


Increased customer satisfaction by resolving issues.


Actively involved in interaction with US customers via Chat and Call


Followed client instructions regarding quality negotiation about their concerns in bills


Provided an end-to-end solution & made outbound calls to capture data, verify it and negotiate it


Provided exceptional experience closing the loop on each interaction

HR & Admin Officer responsibilities include processing employee data, updating company policies, and assisting in the hiring process.

Work with the company CEO to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees
Maintaining physical and digital personnel records like employment contracts.
Updating internal databases with new hire information
Creating and distributing guidelines and documents about company policies
Gather payroll data like bank accounts and working days
Publish and remove job ads
Schedule job interviews and contact candidates as needed
Prepare reports and presentations on HR-related metrics like the total number of hires by department
Direct all hiring and training procedures for new employees
Develop training and onboarding material
Respond to employees' questions about benefits (for example, the number of vacation days they are eligible for)
Continually educate employees on company policies (including sexual harassment, appropriate dress, social media permissions, etc.) and keep the employee handbook current

Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits, and employee and labor relations to build staff-focused human resources office culture.


Interviewed potential hires, negotiated salaries and benefits and performed reference checks.


Directed hiring and onboarding programs for new employees.


Coordinated work activities for HR managers, specialists, and recruiting agents.


Maintained protocol throughout routine work days and special events.


Created and updated records and files to maintain document compliance.


Managed and reviewed filing and office systems.


Took notes and dictation at meetings.


Wrote reports, executive summaries, and newsletters.

Developed and managed employee schedules, balancing individual requests and requirements with business needs.


Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.


Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.


Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.


Implemented process improvements to increase productivity.


Trained and developed new team members in alignment with branch service standards and objectives.


Developed sales strategy to meet established sales objectives.

• Performed my part as required in 3 different Projects and achieved 80% results.


• Evaluated different books of accounts, documents, and vouchers of the company and prepared a report on it, and analyzed the same with the seniors.


• Reported to my head and supervisor on every single task assigned to me through the mail and in-person meeting.