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概要
Every brand has stories to tell—stories that will not only engage, inform, surprise, delight, and impact their audience, but that will also deliver on measurable business goals. And I am the conduit between brand and consumer.
项目
工作经历
Customer Support Specialist
Overseeing Multi-cities airport parking services in various dimensions i.e.
Client conversion, Client lifecycle, Quality Services Management, Support
Management, Drivers Management etc.
OPERATIONS SUPERVISOR
Manage Operations from control Room, including Staff, Cab Drivers and Operating System. Coordinate with cabs and Costumers to deliver high quality service & ensuring maximum customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Identify and assess customers’ needs to achieve satisfaction
