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概要
• Excellent experience in software support and troubleshooting skills.
• Ability to adapt with a highly challenging work environment and perform accordingly.
• Remarkable experience in technical support and customer service to complex software applications.
• Familiarity with PC & Web-based software applications, Windows 2003/2008, XP, Windows 7 operating systems.
• Dedicated for customer service with a passion to provide the most efficient solutions to enhance work experience.
• Excellent skills in multitasking and organizing daily schedule according to priority of tasks.
• Good communication and time management skills.
• Skilled in working alone and as a team member.
• Highly motivated to achieve client satisfaction.
• Profound ability to interpret, analyze and troubleshoot technical problems.
• Proven ability to prioritize and manage multiple tasks simultaneously.
• Very strong personnel training skills.
• Exceptional corporate presentation skills
• Dedicated to meeting every project deadline
项目
工作经历
Software Support Executive
Responsible To / for:
• For recommending & implementing improvement suggestion in POS & Inventory processes.
• To responds, diagnose & resolve queries pertain to POS & Inventory application of Head office & branches.
• To responds, diagnose & resolve queries pertain to Hardware & network infrastructure.
• To monitor Help Desk issues and redirect problems to appropriate resource.
• To document incident report for the issue & its resolution process.
• To conduct UAT for new developments & training sessions for beginners.
• To perform Integration testing for new core & cross functional module developments.
• To replicate / deploy new changes in POS & Inventory module throughout all branches.
• To liaison between technical vendor & business key users to resolve software issues.
