概要

A Customer Service Expert with extensive management experience in complex and multi culture environment; possessing excellent customers Handeling, communication, interpersonal & personnel management skills, leadership qualities with ability to work in multi – disciplinary environment.



Detail oriented, capable of planning, tracking, and analyzing progress on all aspects of CS tasks/projects and good command of Managing CS functions i.e. Team Management, Technicial Training, Development, Performance Management System.
 

项目

Thesis

工作经历

公司标识
Samsung HHP Customer Service & Team Head South - Airlink Communication.Ltd
Airlink Communication.Ltd
Apr 2017 - 代表 | Karachi, Pakistan

Managing Customer Services-South(Samsung, Xiaomi, Alcatel, Techno).
CMI, KPI, CRRR, LTP
1Hr Services
Trainer (Services, Technical)
Customer’s Research (R&D)
Senior Technical Support Engineer
Store Inventory

公司标识
Responsible & Involved in Product Development & Quality Assurance in PK.CN
United Mobile
Mar 2006 - Mar 2017 | Karachi, Pakistan

China,
Find new Vendors
Inspection of Goods & process involved
Policy compliance
Hardware Test Reporting

Pakistan,
Research & Development
Post Supply Inspection
Coordinate with Vendors and China Office
Customer Issues

公司标识
Executive Assistant
Ferguson Associates (Now FAMCO)
Jun 2004 - Dec 2005 | Karachi, Pakistan

Handled the shares
Shares Verification/Transfer Deeds
Emial & Drafts
Data Entry

公司标识
Assistant Warehouse Incharge
Toyota Central Motors
Jan 2002 - Sep 2004 | Karachi, Pakistan

Inventory Control
Data Entry

学历

Ilma University Former Institute of Business & Technology (Biztek)
硕士, 工商管理硕士学位, MBA‎
Supply Chain Management
2018
University of Karachi
学士, 贸易学士, Bachelor‎
Commerce
等级 B
2009

技能

中级 Accounts Administration
熟练 Complaint Management
熟练 Custom Software Development
熟练 End to End Sales
熟练 Expert Insights on Customer Relationship
熟练 Expert Insights on Essential Customer Se
熟练 Fluency in Bengali
熟练 Knowledge of Spreadsheets
中级 Managing Midsize Teams - 5 to 20 People
熟练 Managing Virtual Teams
中级 Product Development
熟练 Service Scheduling
熟练 Strategies for Managing Technical Teams
熟练 Time Management: Working from Home
中级 Writing in Plain English

语言

熟练 乌尔都语
中级 英语