divpWorking in KENWOOD ( R & I Electrical Appliances) in CSD as Deputy Manager Operations & Support where we are leading Kenwood & Homage Consumers products Conduct orientation programs of newly appointed staff in CSD Operations. Plan and implement strategies/Procedures/Policies to Ensure CSD KPI's are achieved Achieving Customers Satisfaction by resolving their issue with satisfaction Corporate customers and Dealers Satisfaction/p
pLeading Key Accounts Clients to grow business and also retain with organization/p
pBranch Operations and Logistics activities handling /p
pReview job responsibilities of staff under his supervision and suggest changes as per abilities of staff members forecasting future targets and devising new plans to enhance CSD staff performance Formulate, implement and improve service standards in regards to service experience of customers in consultation Forecast spare parts for import and local purchase in consultation with parts coordinators Plan and control the parts/Material consumption with spare parts team Prepare dead stock listing for disposal in consultation with spare parts team Prepare monthly budget for service centers and manage to save costs where possible Share best practices among country wise network of service centers Develop long term strategies to retain/Import parts in line with company policy Prepare ISO requirements and implement ISO standards and procedures Forecasting for the parts and their approval to import from vendors Monitor and control product sale returns from customers against complaints Verify DC/Price/DOC/dealer account and Approve Sales return in software and arrange to generate DO in replacement OR refund as the case may be. Evaluate performance of staff and Motivate to build a performing team Prepare requirement of ISO and implement ISO standards and procedures. To accept additional duties and other tasks in the area other than initially assigned for reasons of flexibility and availability of work Trained employee on communication & CRM Event Management of recreational activities for organization/p/div

worked in TF Group – Marshal Engineering & Electronic Pvt Limited as a Manager Support and operations in Operations - Complaint Center Department where we were leading PSO as our major client and all their fuel cards related queries and complaints are answering in a very professional manner with positive customer resolution over the telephone as well via emails correspondence Coordination with merchants and arrange their training and all necessary requirement Supervise and Manage attendance and time record for every employee Ensure company and departmental procedures are followed. Maintain the company policy and act accordingly. Train employee on communication & CRM POS Terminal machines operating training and functioning details to staff Maintains Organization effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing. Event Management of recreational activities for organization / staff Recruiting new members & coordinate with H.R for further documentation & interviews Administrative work for staff & arrange assets as per requirement when and where

Worked as a Head of Department of Surveillance as Manager Surveillance & Adminstration in Zara Mobility Services Private Limited ( Mobilelink USA ) ZMS provides professional team to manage and back end support to Mobilelink’s more than 250 stores. Mobilelink operates nationwide with over 250 locations in USA and currently the largest authorized retailer for Cricket wireless. Mobilelink continues to grow the footprint into more rural areas, giving customers a choice of value product, with exceptional financial value. Responsible to Manage/Handle Maximum Team members for Surveillance & IT Supports department Event Management of recreational activities for organization / staff Arrangement of trainings for staff for enhance skills Supervise and Manage attendance and time record for every employee/Manager etc. in our all-over USA Stores. Maintain daily log and reports to ensure that adequate and accurate information on Surveillance activities are kept for future access. Maintains Organization effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing information technologies. Ensure company and departmental procedures are followed. Maintain the company policy and act accordingly. Train employee on communication. Perform other related and compatible duties as assigned by the superior authority. Give Understanding of Complex information and requirements. Leadership and employees’ evaluation.

Worked as Team Leader in Mobilink Customer Care Contact Center & Support Operations & facilitates team's processes by working collaboratively with the team to ensure that they complete their tasks effectively and efficiently, by maintaining good working relationships, and by coordinating with the management and others on goals, priorities, team needs, and achievements
Manage and support people in terms of employee performance documentation conflict management.
Manage and handle a team of 15 to 16 members and achieve KPIs for qualitative quantitative targets as assigned
Conduct one on one coachingappreciation session with each team member and provide positiveconstructive feedback.
Initiate and follow up on performance improvements plan of team members and provide effective coachingguidance during PIP.
Keep abreast with the latest information with respect to the products, policies and procedures for effective customer handling Provide feedback to the management on issues and challenges with respect to the job
Supported managers in performing management functions such as Recruiting Staff, training
Assigned by Floor Management Ensure team is aware of company's policies procedures and code of conduct. Ensure careful handling of all resources provided to the team headgear etc.

Worked in Comset Services in Operation Management as an Assistant Manager Sales Operation .The Comset services Ltd is one of the multinational company in Pakistan. Comset Services is a management company incorporated in the Jebel Ali Offshore Zone UAE that has been authorized to manage and operate the Hero Pakistani Collectors' Card Series in Pakistan on behalf of the Pakistan Sports Trust.Joined Comset Services Ltd at The Forum as a Technical Support Officer and also give Customer support .In April 2006 promoted in Management as an Assist Manager Operation
Supported manager in performing management functions such as staffing, training and expanding business plans.
Investigated and resolved retailers issues and complaints regarding operational matters Handled all queries and Retailers feedback in a professional manner.
Sales Route planningSchedulingmarketing plans, Reporting and email correspondence.
Recruiting new staff coordinate with H.R for further documentation arranging interviews
Keep the Sales team motivated enough throughout, Provide inputs about ways to improve the sales and profitability of the company.

Worked as Project Officer & Sales Support and looking after the project Lever Raabta, and also Giving back hand support to PSO, Shell, Union Bank, Brookes Parma and Customer Service Department.
To supervise any ongoing huge activity by the clients mentioned above.
Handled the Eid Cakes, Supervised and liaison with the Up-Country Stations for the proof of deliveries for the Brookes Ramadan Campaign.
Supervised the deliveries in the smooth passion that no mistakes occur in delivering.
To entertain all sorts of enquiries which were passed via phone and email.
Liaison with the Up-country Station with the status of the consignment.
Hired as a Shift In charge in the computer Department and managed all the consignments detail which were booked manifest and delivered POD to customers and also making clients status reports and send them to concerns.
After joining promoted in six month in Customer Service Department as a Customer Services Officer and in Dec 2003 Promoted as Project Officer.