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概要
A successful IT Administrator with extensive analytical and software experience of investigating and diagnosing network problem and also knowledge of IT operating system.
Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments.
Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.
Looking for a career advancement opportunity with a company that will challenge my problem solving skills and allow me to develop my knowledge& potential.
项目
工作经历
Assistant MIS Manager
• Updating and monitoring IT user account
• Maintenance & management of Critical Window based Server Environment
• Providing maintenance support and break-fix solution
• Follow Troubleshooting technical problems and implementing solution.
• Supporting users and network administrators over the telephone and by email.
• TCP/IP networking and hardware maintenance and repair.
• Deploying new hardware, server backups & evaluating new software & security risks
• Maintaining a wide range of computer hardware and software programs.
• Working on Active Directory accounts, configuration of Blackberry’s & laptops.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for a wide range of internal & external applications.
• Administering & designing LANs, WANs internet/intranet, and voice networks.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracer, telnet.
• Responsible for communication protocols, configuration, integration & security.
IT Officer & IT Administrator
installing and configuring computer hardware operating systems and applications
monitoring and maintaining computer systems and networks
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
troubleshooting system and network problems and diagnosing and solving hardware or software faults
replacing parts as required
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system
supporting the roll-out of new applications
setting up new users' accounts and profiles and dealing with password issues
responding within agreed time limits to call-outs
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time
rapidly establishing a good working relationship with customers and other professionals, such as software developers
testing and evaluating new technology
conducting electrical safety checks on computer equipment.
