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概要
to Acquire a Challenging Position in an Environment Where I Can Best Utilize My Skills and Education.
Experience in Inbound UK customer services
6+ Years in Customer Services
2+ Year as Assistant Manager Operations and Managing 300+ Employees
工作经历
Assistant Manager Operations
Working as an Assistant Manager of Operations and handling a team of 300+ Employees
Handled Large part of Operations team of SSH and managed Employees and their Schedule of 30+ Campaigns
Good in Providing Trainings
Handling day to day Problems of CSRs
Good in managing schedule of employees
Experience of Dispatching and Call taking in same field helped me Leading them
Managing Late Arrivals , Leaves and Finding cover for their shifts
Good Communication with Clients over Whatsapp and Zoom Calls
Dealing with queries of UK Based Clients and resolving them
Managing each aspect of Operation team
Customer Services Representative
Working as a Customer Support Representative and Dispatcher in taxi industry
Broad Knowledge of UK Area and Diffrent Area of Taxi Campaigns
Taxi Dispatching Software such as Autocab & ICABBI
Customer Service Representative
Worked as CSR in Inbound Campaign of taxi services working in London
