nsure that the warehouse operates at peak efficiency — with customer satisfaction the
primary goal — by supervising, organizing, and training warehouse employees and
establishing, monitoring, and managing operational goals
Develop warehouse operations systems by determining product handling and storage
requirements, equipment utilization, inventory, gate processes, and shipping methods
Train and manage the warehouse team to solve day-to-day operational issues and reach
short- and long-term performance goals
Oversee daily operations while controlling and managing inventory and logistics
Review and prepare workflows, staffing requirements, space allocations, equipment
layouts, and action plans that meet company standards for productivity, quality, and
customer service.
Essential Duties
Maintain a safe work environment to enforce health and safety policies and regulations in the workplace
Coach, lead, and mentor all warehouse employees (receivers, pickers, loaders, forklift reach drivers) to ensure compliance on company
standards and processes
Utilize all employees on shift to ensure operational schedules are met
Foster communication and teamwork among staff to ensure accomplishment of operational goals
Manage all warehouse employees and ensure conflicts are resolved appropriately
Engage fellow associates by leading pre-shift meetings, addressing complaints, providing recognition, and resolving problems (with the
assistance of their manager as appropriate)
Oversee the receiving of goods, put away into pallet storage, as well as loading into trucks and shipment
Work with the dispatch team to control traffic on the shipping dock
Manage special deliveries for key accounts and ensure all processes are adhered to at all times - prepare order by gathering product onto
pallet, pick best quality product, etc.
Maintain and distribute weekly warehouse staff schedule
Evaluate staffing needs to meet daily, weekly, and seasonal volume swings
Coordinate waste, corrugate, and pallet pickups with vendors
Schedule facility maintenance and direct resolution to equipment issues (preventative maintenance, appointments with repair technicians)
Perform training with all new hires – picking paths, order picking, forklift reach operations (put away, replenishment), and communicate
company policies within the warehouse
Operate Produce Pro software and all sub menus
Assist managers with the hiring process of associates
Required to work overtime, if requested
Perform other duties as required
Goods In
loading and unloading goods from delivery vans or lorries
checking that the correct quantity and type of goods have been received
recording any damaged, missing or faulty goods
signing the delivery form, once satisfied that the goods are complete
moving the goods to the correct area in the warehouse, either manually or using other handling carts
Storage & Stock Control
allocating storage space to goods
relocating and re-stacking goods to make space for a new delivery
keeping records (often computerized) of goods, their location and quantity
re-ordering if stock levels fall too low
Goods Out
picking goods that have been ordered
keeping records of goods which have been picked
preparing dispatch notes and labels
moving and stacking goods ready for delivery, either by hand or using machinery
General Responsibilities
compliance with security procedures and health & safety
maintaining the warehouse in a tidy state and clearing away packing material and debris
using computerized systems, barcode scanners and other technology to record goods movement