• Provide remote support for offshore MSP clients through management software Lab-tech and Connect Wise.
• Monitor assigned proactive alert tickets, event logs, check and log if they are necessary to monitor also find how to resolve it permanent or it can be ignored.
• Responsible to deal with all types of alerts, proactive, high priority and client facing alerts.
• Working knowledge of MSP documentation and Remote management software Connect Wise and Lab-tech
• responsible for provide support of following products & their Services
• -MS Exchange 2010, 2013
• -MS Server 2012 Active Directory, Group Policy, Remote Desktop Services, DNS, DHCP, File & Printer Services, Hyper-V
• -Storage Craft Shadow Protect, Storage Craft Image Manager (Server & Desktop Versions)
• -Open DNS
• -Sonic Wall (mostly modification level work and some trouble shooting)
• HP SAN, Sinology NAS, Different RAID controllers alerts monitoring and their escalations if needed.
• -Windows OS (7,8,10) client support
• -MS Office 365
• -App River (anti-spam)
• -SSL Certificates
• -Konica, Xerox HP copier solutions for troubleshoots and configuring different services like scan to email etc.

• Supports and provides routine administration of one or more of the following : VMware servers/vCenter management, Windows Servers (2003/2008), Exchange Server (2003/2010),Squid Proxy Server,
• Supports and maintains all aspects of Windows Active Directory infrastructure, including user account creation, deletion, group policy creation, and assigning permissions.
• Monitoring/Managing FSRM, Print Server for central management of Enterprise file shares and printers.
• Having hands on experience of installing/managing Datacenter Hardware such as HP DL585-G7, HP DL380-G7, HP ML-350 G5, DELL PowerEdge R220, HP Fiber SAN, HP iSCSI SAN.
• Assists with miscellaneous tasks shared by IT Support team (both local/remote sites), such as Installing/Troubleshooting servers, Configuring ILO/IDRAC of standalone/blade servers & chassis as part of server built & updated firmware when required.
• Managing Replication Operations of Virtual Infrastructure using Veeam for H/A on primary and DR site.
• Performs system support and administration duties, as assigned.
• Learn new technologies and/or obtain certifications as technologies are added and replaced.

• Responsible for managing and maintaining Microsoft Windows infrastructure comprises of high end servers and over 500 workstation nodes with their 6 Sites.
• Responsible for managing and maintaining Active Directory User/Computer Accounts and Organizational Unit According to IT Policy.
• Responsible for managing and maintaining Microsoft Exchange Server Users Mailbox and Distribution Group (dynamic and static).
• Responsible for managing Windows Server Update Service (WSUS)
• Managing Enterprise Antivirus System Kaspersky 2011, with their policies(SITE Wise)
• Administering Forefront TMG, daily user’s internet access/usage report and their documentation.
• Testing and implementing new technologies as directed by Management.
• Administering FSRM (File Server Resource Manager).
• Backup of day to day backup users operations and all database servers (Incremental and Full), then transfer it to external Tape Drive.
• Responsible for checking and securing Various Daily/Weekly backup tasks (VIA Symantec backup Exec 2010 & Widows backup Utility). And then transferring it to Backup Tape Drives (IBM LTO-V, HP LTO-III).
• Planning and implementing Backup Strategy According to IT policies.
• Prepare and Maintaining Server Infrastructure, Hardware And Software Configuration, Core Services, Backup Documentation for IT as well as for internal/External Audits.

• Planning, administration, maintenance and enhancement of all network operations over 100 active nodes connected with fiber optics back bones and wireless medium.
• Managing ISA Server 2004 on the basis of ICT policy of enterprise.
• Managing Active Directory (Users and Services) on windows server 2003 R2.
• Designed and managing network infrastructure of overall Enterprise including wireless router & access points.
• Ensure proper user data backing up day to day operations.
• Provide technical solution & support and corporate training for all enterprise users on various applications and assist them on a variety of software based problems.
• Documentation of network systems, operational procedures, network topologies and up to date hardware inventory.
• Ultimately responsible for network enhancement and future development.
• Responsible for providing installation and support for various in house developed applications.
• Backup of day to day backup users operations and all database servers.