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概要
A competent IT professional with a proven track record of providing specialist technical support. Experience of working in a multinational environment with clients to resolve complex technical IT issues. Have excellent customer-centric skills, natural flare for instant solutions and analytical skills.
Currently looking for a suitable IT position with a progressive company which matches my skill set to add further value
项目
工作经历
IT Administrator
• Giving technical support to all the employees in head office about their hardware and software issues
• On call and remote support to all the field employees and lower staff.
• Looking after the office networking, telephone exchange,CIR internet and monitoring of the internet traffic.
• Providing and giving consultation on cyber securityproblems and issues.
•ERP installation, configuration and troubleshooting on both server and user end.
• Managing all the IT inventory of whole company.
• Procurement of the IT equipment from the market with best rates.
• Managing websites, hosting services, and providing new official emails to the resource.
• Tendering in IT, General Supply and Health Sector.
• Project planning, budgeting, costing and execution from start till end
Network Administration, ERP troubleshooting, LAN/WAN, Monitoring, Server Administration, PBX troubleshooting, Inventory management, Tendering.
IT Support Specialist/Manager
Reporting directly to the IT Manager and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user’s satisfaction.
Duties:
• Responsible for diagnosing & resolving hardware, software & end users problems. Acting as the first point of contact for all IT & technical queries.
• Involved in the rollout of software updates and patches. Investigate specialist and complex IT support issues.
• Maintaining a wide range of computer hardware and software programmes. Identifying & reporting on the budgetary implications of IT projects and upgrades. Provide secondary support for LAN administration.
Coordinator IT Courses
Reporting directly to the Branch Head and interacting closely with the IT Team members and Instructors for smooth running of the branch. Responding to queries in a timely manner.
Duties:
• Maintenance & management of the Critical Windows based Server Environment. Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts, configuration of Blackberrys & laptops. Managing and monitoring of backups in multiple locations.
• Providing maintenance support and break-fix solutions.
• Follow Documented processes i.e. implementing change control procedures. Liaising & meeting with external suppliers of IT services.
